Onkyo DV-CP500 instruction manual Troubleshooting, DVD Changer, Symptoms Causes Remedies Pages

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.

DVD Changer

Remote Controller

Symptoms	Causes		Remedies		Pages
The DVD Changer doesn’t	•	The power cord is disconnected.	•	Check the connection of the power cord.	17
switch on.	•	The DVD changer is in standby mode, the	•	Wait for about 10 seconds so that STANDBY	17
		STANDBY indicator blinks for about 10		indicator lights, then press STANDBY/ON
		seconds.		button.
	•	The main power is set to OFF.	•	Turn on the main power.	17
	•	There is external noise in the computer	•	Switch off the main power, then switch it on	17
		circuits of the DVD Changer.		again. If not recovered, disconnect the power
				cord, then connect it again.
	• The AC fuse is blown.		•	Contact your nearest Onkyo service center.	–
The DVD Changer doesn’t	• No disc is inserted.		•	Insert a disc. (Check that “DVD,” “VCD,” or	18
start playback.				“CD” is lit in the DVD Changer’s display).
	•	The region number of the disc does not match	•	See “1. Regional Restriction Codes (Region	4
		that of the DVD Changer.		Number)” on page 4.
	•	An unplayable disc is inserted.	•	Check the playable discs.	6
	•	The disc is placed upside down.	•	Place the disc with the playback side down.	18
	•	The disc is not placed within the disc tray	•	Place the disc within the proper guide on the	18
		guide.		disc tray.
	•	The disc is dirty.	•	Eject the disc and clean it.	7
	•	The parental lock function is activated.	•	Deactivate the parental lock function or	32
				change the parental lock level.
Brightness is unstable or noise	•	Copy protection is activated.	•	Connect the DVD Changer directly to the TV.	14
is visible on the playback				Avoid connecting the DVD Changer to the TV
picture.				through a VCR.
	•	The TV is not compatible with progressive	•	Press P.SCAN on the remote controller and	27
		scan signal.		select Interlaced icon.
The playback picture is	•	The disc is dirty.	•	Eject the disc and clean it.	7
occasionally distorted.	• It is in fast forward or fast reverse playback.		•	Sometimes a small amount of picture	–
				distortion may appear. This is not a
				malfunction.
Playback doesn’t follow the	•	The DVD Changer is in repeat playback	•	Resume normal playback.	18
course of the disc’s programs.		mode, memory playback mode, or random
		playback mode, etc.
The picture from the DVD	•	The TV is not set to receive the output signals	•	Set the TV to the DVD Changer’s input.	–
Changer doesn’t appear on the		from the DVD Changer.
TV screen.	•	The DVD Changer is not properly connected.	•	Check the connections to the DVD Changer.	14, 15
No sound or inaccurate sound	•	A wrong sound signal conversion method	•	Check the current sound signal conversion	35
is reproduced.		(Digital Audio Out) is selected.		method, and select the right setting for
				“Digital Audio Out”.
	•	The TV is not set to receive the output signals	•	Set the TV to the DVD Changer’s input.	–
		from the DVD Changer.
	•	The DVD Changer is not properly connected.	•	Check the connections to the DVD Changer.	14-16
DVD disc cannot be played.	•	DVD disc cannot be played when the DVD	•	Press CD PLAY .	25
		Changer is set to CD PLAY mode.
The buttons on the remote	•	Power supply fluctuations or other	•	Switch off the main power, then switch it on	17
controller and DVD Changer		abnormalities such as static electricity may		again. If not recovered, disconnect the power
do not operate.		interrupt correct operation.		cord, then connect it again.
The buttons on the DVD	•	No batteries are inserted in the remote	•	Insert new batteries.	9
Changer operate but the		controller.
buttons on the remote	•	The batteries are worn out.	•	Replace with new batteries.	9
controller do not operate.	•	The remote controller is not pointed at the	•	Point the remote controller at the remote	9
		remote sensor of the DVD Changer.		sensor of the DVD Changer.
	•	The remote controller is too far from the DVD	•	Operate the remote controller within 5 m	9
		Changer.		(16 feet).

Because the unit contains a microcomputer to provide advanced functions, it may malfunction due to external noise or static electricity. If this happens, press the POWER switch on the unit and then press it again after about five seconds.

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