Vizio VBR338 Phone, Fax, Hours of operation, There is no power, Picture quality seems low

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Troubleshooting & Technical Support

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Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:

(877) 698-4946

Web: www.VIZIO.com

Fax:

(949) 585-9563

Hours of operation:

Email:

techsupport@vizio.com

Monday - Friday: 6 am to 9 pm (PST)

 

 

Saturday - Sunday: 8 am to 4pm (PST)

There is no power.

•Ensure the power cord is securely connected to a working electrical outlet.

•Press the Power/Standby button on the remote or touch the Power/ Standby control on the player.

•Try plugging the power cord into a different electrical outlet.

Nothing happens when I press buttons on the remote.

•Place new batteries in the remote. Ensure the batteries are inserted correctly.

•Ensure no objects are blocking the front of the Blu-ray Player

•When using the remote, point it directly at the Blu-ray Player.

•If you see , the action you are trying to perform is not allowed by the Player or disc.

My Blu-Ray or DVD disc does not play.

•Ensure the disc is clean and free of scratches.

•If you are using parental controls, the disc may not play.

I cannot connect the Player to my network.

•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.

•Ensure the ethernet cable is securely connected to both the Player and your modem/router.

•Refer to your modem/router user guide.

The picture quality seems low.

•Connect the Player to your TV using an HDMI cable for the best picture quality.

•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.

•Ensure the cables connecting the Player to your TV are securely connected.

•Watch Blu-ray discs for the best picture quality. DVD discs are limited to 480p resolution.

•To view streaming video (Netflix, VUDU), a high-speed wired/wireless Internet connection is required.

I am having trouble with Internet Apps.

•If you experience issues with Apps, please contact:

Netflix: www.netflix.com/help or 1-866-579-7113

Pandora: www.pandora.com/support

VUDU: www.VUDU.com/support or 1-888-554-8838

Amazon: Select the Contact Us button in the right-hand column of the Help page in the App.

Blockbuster: www.blockbuster.com/help or 1-866-692-2789 HULU Plus: www.hulu.com/help

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Contents 3D BLU-RAYPLAYER with Wireless Internet Apps To qualify for Energy Star rating Thank You for Choosing Vizio When Reading this ManualMy Product Information Product RegistrationImportant Safety Instructions Class 1 Laser Product Important Safety Information for Viewing 3D Content Table of Contents Opening a Netflix Account Controls and Connections Hdmi Remote Front Replacing the Batteries Important Do not cover this area. This is the transmitterInspecting the Package Contents Connecting the Player to Your TVConnecting the Player to an Electrical Outlet Better Sound Up to Channels Connecting the Player to Your Home Audio SystemYour TV Connecting to a Wired Network Setting Up Your Network ConnectionConnecting to a Wireless Network Playing a Disc Navigating the On-Screen MenuBasic Playback Functions SelectViewing BD-Live Content Viewing USB Media Video and AudioAdvanced Playback Functions Playing USB Photos and Audio PowerViewing a Photo Slide Show USB Media Playback ControlsAdjusting the Slide Show Settings Changing the Display Resolution Adjusting the Display SettingsAdjusting the Aspect Ratio Activating Film ModeAdjusting the Deep Color Setting Changing the PCM Downsampling Rate Adjusting the Audio SettingsActivating or Deactivating Dynamic Range Control Adjusting the Digital Audio OutputChanging the Stereo Downmix Setting Changing the On-Screen Menu LanguageChanging the Player’s On-Screen Menu Language Changing the Disc’s Menu Language Changing the Audio LanguageChanging the Subtitle Language Changing BD-Live Access Changing the BD-Live SettingsSetting the Parental Controls Viewing BD-Live Storage SettingsErasing Blu-ray Memory Storage Setting the Parental Country Canada ChinaActivating or Deactivating the Parental Controls Changing the Parental Code Setting the Parental Restriction LevelActivating or Deactivating Disc Autoplay Changing the System SettingsSetting Auto Power Down Minutes Setting the Screen Saver DurationMinutes Enabling or Disabling CEC Support Updating the Player’s Firmware Via Your Home Network Restoring the Player’s Factory DefaultsAdjusting the Network Settings Adjusting the Wired SettingsIP Address Subnet Mask Gateway Primary DNS Secondary DNS Setting Up a Wireless Connection Using WPS Setting Up a Wireless Connection ManuallyViewing the Info Screen Using the Wireless Network ListUsing the Vudu App Using the Netflix AppOpening a Netflix Account Opening a Vudu AccountUsing Vudu to Watch a Movie Opening a Pandora Account Using the Pandora AppListening to Music Using Pandora Logging Into Your Pandora AccountThumbs Up and Thumbs Down Additional Pandora Menu Options Using the Hulu AppNothing happens when I press buttons on the remote There is no powerPhone FaxDimensions WeightResolutions Supported Audio Dolby Parts and Labor Type of ServiceLimitations and Exclusions Personal DataFCC Class B Radio Interference Statement Dhhs and FDA safety certificationRF Exposure Information IC StatementLicenses Internet Access Required for VIA Services and UpdatesOpen Source Software Notice Vizio Internet Applications VIA PolicyAvailability of Content on VIA Services VIA Services Content DisclaimerVizio Privacy Policy and VIA Software License Agreement
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