HELP TOPICS
• Ensure the power cord is securely connected to a working electrical outlet.
There is no power. • Press the Power/Standby button on the remote or touch the Power/Standby control on the Player.
• Try plugging the power cord into a different electrical outlet.
Nothing happens when I press buttons on the remote.
•Place new batteries in the remote. Ensure the batteries are inserted correctly.
•Ensure no objects are blocking the front of the
•When using the remote, point it directly at the
•If you see 
, the action you are trying to perform is not allowed by the Player or disc.
My | • Ensure the disc is clean and free of scratches. | |
• Make sure the disc is inserted with the printed side UP. | ||
disc does not play. | ||
• If you are using parental controls, the disc may not play. See Using Parental Controls in the User Guide. | ||
|
I cannot connect the Player to my network.
•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.
•See Connecting to Your Network in the User Guide.
•Ensure the ethernet cable is securely connected to both the Player and your modem/router.
•Refer to your modem/router user guide.
•Run the Quick Setup. Go to Settings > Quick Setup > Yes. Perform Quick Setup.
•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality. The picture quality • Ensure the cables connecting the Player to your TV are securely connected.
seems low. • Watch
•To view streaming video (Netflix, VUDU, etc), a
•If you experience issues with Netflix, Pandora, VUDU, or Amazon services, please contact:
The Internet Apps are | Netflix: www.netflix.com/help or | |
Pandora: www.pandora.com/support | ||
not working. | ||
VUDU: www.VUDU.com/support or | ||
| ||
| Amazon: www.amazon.com/instantvideo/help or |