Troubleshooting

The following section describes common problems you may encounter, along with some suggestions for resolving them.

Using the Online Help

You will find most of the information you need to use PowerDVD within its help menu. Select Help Topics from the Help menu to get started. Additional information can be found at: http://www.cyberlink.com.tw

Since installing the MagicDVD 16X drive my system will not boot, what could be causing this?

Make sure you have the IDE cable connected properly. Align pin one on both ends and make sure that all the pins go into the IDE connector (red strip to pin-1). Also make sure you have the CD-ROM master and slave jumper set appropriate.

My MagicDVD Drive is not found by Windows 95/98. What is the problem?

If you are connecting the CD-ROM drive to the motherboard, read this:

Make sure that there are no conflicts, both Primary and Secondary IDE controllers are present and without yellow exclamations marks. To check the status of your IDE controllers, click on the Start button > Settings > Control Panel > System > Device Manager (under the Hard Disk Controllers category). Yellow exclamation marks on the IDE controllers mean that the device is not working properly, not install properly or may have a resource conflict with another device. Some retail version of Windows 98/95 may not recognize some of the IDE controllers. This can result in IDE devices (such as CD-ROM drives) not being detected or disappearing from the PC.

There are several ways to correct the problems.

If the Primary or Secondary IDE controllers are not present, read this:

Your controllers are not set-up properly and you need to get a patch from your motherboard manufacture or check your BIOS set-up and make sure that both onboard IDE controllers are enable. Visit our web site (www.iomagic.com) for additional help.