Samsung UN40C6500, UN55C6400 Troubleshooting for Internet@TV, Problem Possible Solution

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Troubleshooting for Internet@TV

Problem

Possible Solution

Some application contents only appear

The Application content language may be different from the application user

in English. How can I change the

interface language.

language?

The ability to change the language depends on the service provider.

 

 

Some application services do not work.

Check with the service provider.

Refer to the help website for application service provider information.

 

 

 

When a network error occurs, I can only

If network connection doesn’t work, your service might be limited, as all

use the setting menu.

functions except the setting menu are needed to connect to the internet.

 

 

All content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider. Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE AND ACCURACY IS WITH YOU. THE DEVICE AND ALL THIRD PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. SAMSUNG EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE DEVICE AND ANY CONTENT AND SERVICES, EITHER EXPRESS OR, IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. SAMSUNG DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, LEGALITY, OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLE THROUGH THIS DEVICE AND DOES NOT WARRANT THAT THE DEVICE, CONTENT OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT OPERATION OF THE DEVICE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL SAMSUNG BE LIABLE, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ATTORNEY FEES, EXPENSES, OR ANY OTHER DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, ANY INFORMATION CONTAINED IN, OR AS A RESULT OF THE USE OF THE DEVICE, OR ANY CONTENT OR SERVICE ACCESSED BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Third party services may be changed, suspended, removed, terminated or interrupted, or access may be disabled at any time, without notice, and Samsung makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which Samsung has no control. Without limiting the generality of this disclaimer, Samsung expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of or suspension of any content or service made available through this device. Samsung may impose limits on the use of or access to certain services or content, in any case and without notice or liability.

Samsung is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

04Features Advanced

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Contents Samsung Electronics America, Inc Challenger Samsung Electronics Canada Inc., Customer ServiceInstallation with a stand Securing the Installation SpaceInstallation with a wall-mount Still image warningContents Accessories List of FeaturesCleaning Cloth BN63-01798B Component Composite AV Coaxial RFGuide Stand 1EA Install the StandGuide Stand RearWith your TV upright, connect the TV to the Stand as shown Screws 9EAGuide Stand Rear M4 X L8PPower Turns the TV on or off Standby mode Buttons on the remote controlPower Indicator Speakers Remote control sensor / Power IndicatorTurns the TV on and off Viewing the Remote ControlReturns to the previous menu Plug & Play Initial Setup Connecting to an AntennaPower Input Connections Connecting to an AV DeviceDigital Audio OUT Optical Connecting to an Audio DeviceUsing an HDMI/DVI Cable or a D-sub Cable Connecting to a PCMode Resolution Horizontal Frequency Vertical Frequency Sync PolaritySource List How to Navigate MenusEdit Name Changing the Input SourceAdd to Favorite / Delete from Favorite Channel ListAntenna Air / Cable t Auto ProgramClear Scrambled Channel Other FeaturesProgrammed Editing ChannelsEco Solution Mode tAdvanced Settings Fine TunePicture Options Picture OptionsOff Turns the Expert Pattern function off OO MENUm→ Picture → Picture Options →Auto Adjustment t Picture Reset OK / CancelSetting up the TV with Your PC Equalizer ScreenSRS TruSurround HD Off / On t SRS TruDialog Off / OnSound Reset OK / Cancel Auto Volume Off / Normal / NightMulti-Track Sound MTS t Speaker Select External Speaker / TV SpeakerTimer Setting the On / Off TimerOO MENUm→ Setup → Time → Timer 1 → To be played when the TV is turned on automaticallyCaption Menu LanguageGeneral Wireless Remote Control Off / OnLegal Notice PIP tSelf Diagnosis Picture In Picture PIPSoftware Upgrade Software UpgradeBy Online Upgrade the software using the Internet HD Connection GuideNetwork Connection Connecting to a Wired NetworkModem Port on the Wall LAN Port on the WallNetwork Setup Manual Network Setup AutoNetwork Setup Network Type Wired Network Setup Network TestConnecting to a Wireless Network Boot up Network Setup Samsung Auto ConfigurationSecurity Key Entered ~9 Number Network Setup PBC WPS04Features Advanced English Network Setup Ad-HocSWL connect SWLSamsung Wireless LinkTo connect Connecting to your PC through a network Connecting a USB DeviceMedia Play Advanced Features Videos Sorting standard is different depending on the contentsScreen Display Name File extension FormatMbps Yy Supported Video Formats1920x1080 Supported Lossless audioMusic Photos List section using the Green buttonPlaying Multiple Files Media Play Additional FunctionsSame file name as the video Audio SettingsHome Theater Anynet+ Anynet+Device TV Rear Panel Switching between Anynet+ Devices Setting Up Anynet+Recording Listening through a Receiver Troubleshooting for Anynet+Getting Started with Internet@TV Features Screen DisplayInternet@TV AdvancedLogin Setting up Internet@TVDefault password set is Create Create an account and link it with desiredHow to create Internet@TV ID Samsung Apps Using the Internet@TV serviceYahoo Sidebar ModeProfile Widget To install a widget, selectWidget Gallery Add Widget to My ProfileProblem Possible Solution Troubleshooting for Internet@TVCheck with the service provider Setting Up AllShare SetupMessage / Media / ScreenShare About AllShareMy Mobile Assembling the Cables Other InformationBlanking Bracket Installing the Wall MountAnti-theft Kensington Lock Securing the TV to the Wall Installing the TV-HolderTV-Holder Kit Sold Separately TV-Holder BN96-15753AIssues Solutions and Explanations Troubleshooting05InformationOher English Caption must be activated on the external device p Degree connectorsEvery time the TV is turned off Check the cable connections and reconnect themLicense Specifications Dimensions UN40C6500 Model name UN32C6500UN46C6500 UN55C6500Index Favorite Channel Film Mode Fine Tune Flesh Tone FrequencyAllShare Amplify Antenna Anynet+ This page is intentionally Left blank