Issues | Solutions and Explanations |
The TV won’t turn on. | •• Make sure the AC power cord is securely plugged in to the wall outlet |
| and the TV. |
| •• Make sure the wall outlet is working. |
| •• Try pressing the P button on the TV to make sure the problem is not |
| the remote. If the TV turns on, refer to “Remote control does not work” |
| below. |
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There is no picture/video. | •• Check the cable connections. Remove and reconnect all cables |
| connected to the TV and external devices. |
| •• Set the video outputs of your external devices (Cable/Sat Box, DVD, |
| |
| external device’s output is HDMI, it should be connected to an HDMI |
| input on the TV. |
| •• Make sure your connected devices are powered on. |
| •• Be sure to select the correct input source |
| •• Reboot the connected device by unplugging it, and then reconnecting |
| the device’s power cable. |
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The remote control does not | •• Replace the remote control batteries. Make sure the batteries are |
work. | installed with their poles |
| •• Clean the sensor’s transmission window on the remote. |
| •• Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote | •• Program the Cable/Set remote control to operate the TV. Refer to the |
control doesn’t turn the TV on | |
or off, or adjust the volume. |
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✎✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
✎✎ To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB (samsung.com → Support → Downloads).