Problem | Solution |
No Picture, No Video |
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TV won’t turn on. | ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● Make sure the wall outlet is working. |
| ● Try pressing the POWER button on the TV to make sure the remote is working |
| properly. If the TV turns on, it may be caused by Remote Control. To fix the Remote |
| problem, refer to ‘Remote control does not work’ below. |
TV turns off automatically. | ● Check if the Sleep Timer is set to On in the Setup menu. |
| ● If connected the TV to your PC, check your PC power settings. |
| ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV |
| will turn off. |
No picture/Video. | ● Check cable connections. (remove and reconnect all cables of TV and external |
| devices) |
| ● Set your external device’s (Cable/Sat Box, DVD, |
| connections to the TV input. For example, external device’s output : HDMI, TV’s input |
| : HDMI |
| ● Make sure your connected device is powered on. |
| ● Make sure to select the TV’s correct source by pressing the SOURCE button on the |
| remote control. |
| ● Reboot the connected device by reconnecting the device’s power cable. |
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RF(Cable/Antenna) Connection |
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Cannot receive all channels. | ● Make sure coaxial cable is connected securely. |
| ● Please try Auto Program to add available channels to the channel list. Go to MENU |
| - Channel - Auto program then select Auto and make sure correct Cable TV signal |
| type is set in the menu. There are 3 options. (STD, HRC and IRC) |
| ● Verify Antenna is positioned correctly. |
No Caption on digital channels. | ● Check Caption Setup menu. Try changing Caption Mode Service 1 to CC1. |
| ● Some channels may not have caption data. |
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Picture is distorted: macroblock, | ● Compression of video contents may cause picture distortion especially on fast moving |
small block, dots, pixelization. | pictures such as sports and action movies. |
| ● Low signal level can cause picture distortion. This is not a TV problem. |
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PC Connection |
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‘Not Supported Mode’ message. | ● Set your PC’s output resolution so it matches the resolutions supported by the TV. |
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PC is always shown on source list | ● This is normal; PC is always shown on the source list even though a PC is not |
even if not connected. | connected. |
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Video is OK but there is no audio | ● Check the audio output setting on your PC. |
with HDMI connection. |
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