Problem | Solution |
Others |
|
Purple/green rolling horizontal | ● Remove the left and right audio connections from the |
bars and buzzing noise from the | this indicates that the |
TV speakers with Component | video cables with an HDMI connection. |
cable connection. |
|
Picture is not shown in full screen. | ● Black bars on each side will be shown on HD channels when displaying upscaled SD |
| (4:3) contents. |
| ● Black bars on Top & Bottom will be shown on movies that have aspect ratios different |
| from your TV. |
| ● Adjust picture size option on your external device or TV to full screen. |
|
|
Remote control does not work. | ● Replace the remote control batteries with correct polarity |
| ● Clean the transmission window located on the top of the remote. |
| ● Try pointing the remote directly at the TV from 5~6 feet away. |
|
|
Can not control TV power or | ● Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user |
volume with Cable/Sat box | manual for SAMSUNG TV code. |
remote control. |
|
‘Not Supported Mode’ message. | ● Check the supported resolution of the TV and adjust the external device’s output |
| resolution accordingly. Refer to resolution settings in this manual. |
Caption on TV menu is greyed | ● Caption can not be selected in the TV menu when connected via HDMI or Component. |
out. | ● Caption must be activated on the external device. |
| |
Plastic smell from TV. | ● This smell is normal and will dissipate over time. |
TV Signal Information is | ● This function is only available with digital channels with an Antenna (RF/Coax) |
unavailable in the Self Diagnostic | connection. |
Test menu. |
|
TV is tilted to right or left side. | ● Remove the stand base from TV and reassemble. |
Can not assemble stand base. | ● Make sure TV is placed on flat surface. If can not remove screws from TV, please use |
| magnetized screw driver. |
Channel menu is grey out | ● Channel menu is only available when TV source is selected. |
(unavailable). |
|
Your settings are lost after 30 | ● If TV is in the Store Demo mode, it will reset audio and picture settings every 30 |
minutes or every time TV is | minutes. Please change from Store Demo mode to Home Use mode in the |
turned off. | Plug & Play procedure. Press the SOURCE button to select TV mode, go to MENU → |
| Setup → Plug & Play → ENTERE. |
Intermittent loss of audio or | ● Check cable connections and reconnect. |
video. | ● Can be caused by using overly rigid or thick cables. Make sure the cables are flexible |
| enough for long term use. If wall mounting, we recommend using cables with 90 |
| degree connectors. |
You may see small particles if you | ● This is part of the product’s design and is not a defect. |
look closely at the edge of the |
|
bezel surrounding the TV screen. |
|
NThis TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.