Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer Service at 1-800-SAMSUNG(1-800-726-7864).

Issues	Solutions and Explanations
Flickering and Dimming	If your Samsung Television is flickering or dimming sporadically, you may need to
	disable some of its energy efficient features like the Energy Saving feature. If you follow
	below step with your remote, you can turn these features off or on.
	• Energy saving : User Menu → Setup → Energy Saving

Component Connections /	If you find that the color on your Samsung television’s screen is not correct or black
Screen Color	and White, first run a Self Diagnosis on the TV to make sure there are no device issues.
	• Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test
	If the test is ok, try making sure ;
	• Your connections are all consistent. For example, if you’ve used the AV In jack on your TV,
	make sure you have used the AV Out jack on your video source.
	• Try making sure you have connected to the correct jacks.For example, if you use the
	Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure you
	have connected the blue Pb jack on the video source to the blue Pb jack on the TV, the red Pr
	jack on the source to the red Pr jack on the TV.

Screen Brightness	If you find that the colors on your Samsung TV are correct but just a little too dark or
	bright, there are some settings you should check before calling for a repair.
	• Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on.
	Go in to “Picture” on user Menu then try adjusting options mentioned above.

Trouble Powering On	Before Turn on check red light on the right or left bottom of your TV. Press power
	on button on TV or remote and it will blink about 5 times before turning on.
	If you find that you are having trouble powering on your Samsung television, there are a
	number of things to check before making a call to the service department.
	• If you happen to be using the TV as a monitor and the stand-by light only blinks for a few
	seconds when you press the power button, your PC is in sleep mode. To take your PC out of
	sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV on.
	If you’re sure your power cord, remote control, and PC are functioning properly, you may be having
	a cable issue. If you have a cable or satellite box, your TV may appear to be off because the cable or
	satellite box is not outputting a signal. To test the signal output of your cable or satellite box, press
	the guide or info button on the cable or satellite box remote control. If the screen displays the guide
	or info data, the problem is caused by the box.

Stand Assembly	If you have any trouble to assemble the stand though you refer to “Install the Stand”
	mentioned at this manual, visit www.samsung.com/spsn then check “2011 Stand
	Assembly” on “Top 7 TV Troubleshooting Tips”.

Cannot find channel	Re-run plug and play. See page 7 for detail

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Troubleshooting

Solutions and Explanations

If the test is ok, try making sure ;