Other Information
TIP
You can find additional troubleshooting help at DIRECTV.com.
56Troubleshooting
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you experience the following:
Image freezes
Audio freezes
Blank screen
Won’t respond to front panel button or remote control Try one of these:
Press the red RESET button behind the access card panel door on the front of the
Samsung Fliptop powered by DIRECTV®, then wait for program guide information to be acquired.
If the problems persist, try unplugging the power cord of the Samsung Fliptop powered by DIRECTV® for 15 seconds to 2 minutes, then plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many common problems.
Note
If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to set up your digital satellite receiver and instruct you on its operation. There may be a fee charged for the service visit. For details about this service, call