REFERENCE
What your warranty covers:
•Any defect in materials or workmanship.
For how long after your purchase:
•90 days - Unit exchange, which includes parts and labor.
•91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
During the initial 90 days:
Exchange the DVD unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to replace a defective unit. This charge covers the labor cost for its repair.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
To receive a replacement unit before you return yours:
If you are located near an exchange point:
1.We will send a replacement unit to our exchange point.
2.The exchange location will notify you of its arrival.
3.Take your unit and your evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
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