Troubleshooting, Problem Possible Remedies

Other Information

Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

Problem	Possible Remedies

No picture	❏	Make sure the projection TV’s power cord is connected securely to the wall outlet.
(screen not lit),	❏	Push the power button on the front of the projection TV.
no sound	❏	Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,
		and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.
	❏	Try another channel. It could be station trouble.
	❏	The Parental Control feature is activated (see “Using the Parent Menu” on page
		60).
	❏	If your projection TV does not turn on, and a red light keeps flashing, your
		projection TV may need service. Call your local Sony Service Center.

Remote control	❏	Batteries could be weak. Replace the batteries.
does not operate	❏	Press TV (FUNCTION) when operating your projection TV.
	❏	Make sure the projection TV’s power cord is connected securely to the wall outlet.
	❏	Locate the projection TV at least 3-4 feet away from fluorescent lights.
	❏	Check the orientation of the batteries.

Dark, poor or no	❏	Adjust the Picture setting in the Video menu (see page 49).
picture (screen lit),	❏	Adjust the Brightness setting in the Video menu (see page 49).
good sound	❏	Check antenna/cable connections.
	❏	Adjust the convergence again using FLASH FOCUS (see “Adjusting the
		Convergence Automatically – FLASH FOCUS™ –” on page 33).

Good picture,	❏	Press MUTING so that “MUTING” disappears from the screen (see page 34).
no sound	❏	Make sure Speaker is set to ON in the Audio menu (see page 52).
	❏	Check the MTS setting in the Audio menu (see “MTS” on page 51).

Cannot receive digital channels	❏	Check the connections between the DTV receiver and the projection TV (see page
(when a DTV receiver is		28).
connected)	❏	Check your local listings to find out if you can receive digital broadcasts in your
		area.

Cannot receive upper channels	❏	Change Cable to OFF (see page 53).
(UHF) when	❏	Use Auto Program in the Channel menu to add receivable channels that are not
using an antenna		presently in TV memory (see page 54).

No color	❏	Adjust the Color settings in the Video menu (see page 49).

Only snow and noise	❏	Check the Cable setting in the Channel menu (see “Cable” on page 53).
appear on the screen	❏	Check the antenna/cable connections.
	❏	Make sure the channel is broadcasting programs.
	❏	Press ANT to change the input mode (see page 37).

Dotted lines	❏	Adjust the antenna.
or stripes	❏	Move the projection TV away from noise sources such as cars, neon signs, or hair-
		dryers.

Other Information

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