Samsung BD-F8500/F8900, BD-F8509S/F8909S, BD-F8500N/F8900N manual Troubleshooting, Problem Solution

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Disc does not play.

Disc Menu does not appear.

The prohibition message ap- pears on the screen.

Play mode differs from the Setup Menu selection.

The screen ratio cannot be changed.

No audio.

The screen is blocked

Forgot PIN

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

Check the batteries in the remote control. They may need replacing.

Operate the remote control at a distance of no more than No operation can be performed 6.1m.

with the remote control. Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again.

Ensure that the disc is installed with the label side facing up.

Check the region number of the Blu-ray/DVD disc.

Ensure that the disc has disc menus.

This message appears when an invalid button is pressed. The Blu-ray Disc/DVD’s software doesn’t support the fea- ture (e.g., angles).

You’ve requested a title or chapter number or search time that is out of range.

Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corre- sponding function.

The Screen Ratio is fixed on your Blu-ray/DVD disc.

This is not a problem with the product.

Make sure you have selected the correct Digital Output in the Audio Options Menu.

If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV.

Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings will revert to the factory settings.

When the factory default settings are restored, all stored user BD data is deleted.

Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings includ- ing the PIN will revert to the factory settings. Don’t use this unless absolutely necessary.

When the factory default settings are restored, all stored user BD data is deleted.

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Contents Manual Contents Media Play DTV Functions Appendix Connecting to a TV Page Connecting to an Audio Sys- tem Wired Network Connecting to a Network RouterWireless Network For BD-F8 series 3D Settings 3D Blu-ray Playback Mode Try NowDisplay Screen Size Try Now BD Wise Samsung Products TV Aspect Ratio Try NowResolution Try Now Blu-ray Disc/E-contents/Digital Contents/DTV/DVD playback Resolution according to the output modeMovie Frame 24fps Try Now DTV Smart Resolution Try NowHdmi Colour Format Try Now Smart Hub Screen Size Try NowDigital Output Try Now Progressive Mode Try NowAudio Hdmi Deep Colour Try NowPage Digital Output Selection MPEG1 Dynamic Range Control Try Now PCM Downsampling Try NowDownmixing Mode Try Now DTS Neo6 Mode Try NowAudio Sync Try Now Connected Device Try Now Channel List Try Now Auto Tuning Try NowAuto Tuning BroadcastingEdit Favourites Channel SettingsSchedule Manager Try Now Edit ChannelTransfer Channel list Try Now Manual Tuning Try NowSubtitle Try Now Audio LanguageEdit Channel Number Programme Rating Lock Try Now Data ServiceTeletext Language Try Now Primary Teletext Language Try NowSecondary Teletext Language Try Now Common Interface Except for BD-F8900A, F8500A model Network Status NetworkWired Network Wired AutomaticWired Manual Wireless Automatic Wireless NetworkWireless Manual Wpspbc Through the Wi-Fi Device Through the Product Using a PIN Through the Product Using PBCSet Remote Access Try Now AllShare Settings Try nowBD Data Management For BD-F6 series BD-Live Settings Try NowDevice Name Try Now BD-Live Internet Connection Try NowSmart Features Apps SettingsVOD Rating Lock Language Try Now Reset Smart HubSystem Terms & Conditions, Privacy PolicyKeyboard Settings Try Now Mouse Settings Try NowTo use a mouse with the products menu Device Performance Test Try Now Storage Device Manager Try NowFormat Device Try Now Check Device Try NowSecurity Try Now Auto Power Off Try nowAdvanced Music Copy For BD-F8 series General Try NowAnynet+ HDMI-CEC Try Now DivX Video On Demand Try NowRemote Management Try Now ManualTroubleshootingSoftware Update Try Now SupportAuto Update Update NowBy USB Select Update NowContact Samsung Try Now Accessing the AllShare Play Screen AllShare Play ScreenPlaying Commercial Discs Method Playing Files on a USB De- viceUsing the AllShare Network Function Page Controlling Video Playback Buttons on the Remote Control used for Video PlaybackPlayback related buttons Using the disc menu, title menu, popup menu, and title listUsing the Tools Menu Subtitle Select to set the desired subtitle language Using the View Menu Using the View & Options MenusButtons on the Remote Control used for Music Playback Using the Options MenuControlling Music Playback Using the View & Options Menus Shuffling Tracks on an Audio CD Repeating Tracks on an Audio CDCreating a Playlist from an Audio CD Ripping Playing Photo Contents Using the View & Options Menus Using the channel option Using the remote control buttonsWatching TV Channels Using the Tools Button Channel List Editing ChannelsUsing the remote control buttons Using the Guide Screen option Setting the Schedule ManagerViewing the Guide Screen Using the Teletext Service Typical Teletext Checking Available Storage Size RecordingPlayback control during recording Recording the current TV channel you are watchingTo pause recording To stop recordingSimultaneous Recording Watching other channels during Recording a TV channelSimultaneous Recording of Two TV To stop recording For BD-F8 series Simultaneous OperationIf you are watching a TV channel which is under recording Timeshift information Timeshift functionStart Timeshift with Play button Start Timeshift with Pause buttonTo stop Timeshift Playback control button during Timeshift function is enabledUsing the View, Filter and Options Menus Using the Filter MenuPlaying the Recorded Title Using the Options Menu Editing the Recorded Title Splitting a Section of a Title Divide into twoSplitting a Section of a Title Partial Delete Copying Videos, Music or Photos CopyViewing DTV with the 3D effect 3D FunctionsLogging In to Your Samsung Account Before Using Movies & TV Shows or Apps Using Movies & TV Shows Apps Screen at a Glance Using AppsDownloading Applications Starting an Application Sorting the Apps Using the More Apps ScreenLock/Unlock Using the Options MenuEdit My Apps Add an App to My AppsDelete an App from My Apps Move an App in My Apps Create FolderRename Folder Move to FolderDelete Screen Mirroring For BD-F8 series Update AppsUsing the Web Browser Link Browsing and Pointer Browsing Control Panel at a Glance Using the Keyboard Pop-up Options on the Keyboard Pop-Up Using the Setting MenuPage Linking Your Internet Service Accounts to the Player BD-Live Settings BD-LIVEFor BD-F6 series Supported Formats Video File SupportLimitations Video decoder Audio decoderSupported DivX subtitle file formats Music File Support Supported Subtitle File FormatsAvchd Advanced Video Codec High Definition Picture File SupportProblem Solution TroubleshootingSolution Problem Solution