Samsung BDH6500 user manual Troubleshooting

Page 51

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION

No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet

	from the product.
	• Remove the batteries and hold down one or more buttons for
	several minutes to drain the microprocessor inside the remote
	control to reset it. Reinstall the batteries and try to operate the
	remote control again.

The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out
	of range.

Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work
selection.	properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the product.
No audio.	• Make sure you have selected the correct Digital Output in the Audio
	Options Menu.

The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the @ button (on top panel) for more than 5 seconds with no
	disc inside. The initialization message appears on the screen, and
	the player turns off automatically. When you turn your product on
	again, all the settings will be reset.
	• When the factory default settings are restored, all stored user BD
	data will be deleted.

Forgot password.	• Press the @ button (on top panel) for more than 5 seconds with no
	disc inside. The initialization message appears on the screen, and
	the player turns off automatically. When you turn your product on
	again, all the settings will be reset.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD
	data will be deleted.

07 Appendix

51 English

Image 51

Contents This Nanum Gothic Eco font is provided by Naver Please register your product atRisk of Electric Shock do not Open Safety InformationDo not allow children to hang on the product Maintenance of CabinetFCC Note for U.S.A HousePrecautions Important Safety InstructionsClass 1 Laser product Use only with the cart Using the 3D functionContents Appendix Network Services4301-000115 AccessoriesCheck for the supplied accessories shown below Getting StartedRear Panel Front PanelRemote Control Tour of the Remote ControlInstalling batteries Brand Code Setting the Remote Control to Operate Your TVTV Control Codes Button FunctionConnections Connecting to a TVConnecting to an Audio System Method 1 Connecting to an Hdmi supported AV receiverMethod Connecting to a Network Router Wired Network Wireless NetworkRouter Broadband Service Modem Settings Initial Settings ProcedureHome Screen Enter / Direction buttons Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu Detailed Function InformationPicture Settings Menu FunctionsNetwork SoundSystem Smart Hub`` If you forget your PIN LanguageDevice Manager SecurityNetworks and the Internet Configuring Your Network ConnectionWired Network SupportWireless Network ĞĞ Wired ManualĞĞ Wireless Automatic ĞĞ Wpspbc ĞĞ Wireless ManualUpgrading Software Wi-Fi DirectUpdate by USB Update NowSelect Update Now Disc Storage & Management Playing Media Content Saved on a USB DeviceMedia Play Playing Commercial DiscsTo exit, press the 5 button or Return button Playing Media Content Saved in a Computer/Mobile DevicePlaying a Disc with User Recorded Content Allowing Connection with a Mobile DeviceSamsung Link Playing Media Content Saved in a Cloud ServiceButtons on the Remote Control used for Video Playback Using the Settings Menu During the PlaybackControlling Video Playback Audio SearchRotate Full ScreenUsing the Options Menu Using the View & Options MenusButtons on the Remote Control used for Music Playback Using the View MenuUsing the View & Options Menus On a file screen Using the Options Menu During the PlaybackRipping Repeating Tracks on an Audio CDShuffling Tracks on an Audio CD Creating a Playlist from an Audio CDPlaying Photo Contents Slide show Copying Videos, Music or Photos Using the Send FunctionPTP USB is not available when you copy to USB Send filesNetwork Services Before Using AppsCreating a Samsung Account Follow the directions on the screen to start the movie Using Movies & TV ShowsRecommended Displays recommended Using AppsApps Screen at a Glance Downloading an AppStarting an Application Screen mirroring Launch AllShare Cast or Screen mirroring on your device\\ The Web Browser is not compatible with Java applications Moves to the previous Moves to the next web Using the Keyboard Pop-upLink Browsing and Pointer Browsing Control Panel at a GlanceOptions on the Keyboard Pop-Up Using the Setting MenuEngine SettingOn/Off Set SearchSelect BD Data Management, and then press the v button Linking Your Internet Service Accounts to the ProductBD Wise Samsung Products only Wise appears in the Resolution menuAppendix Additional InformationMedia Play Selecting the Subtitle Language BD-LIVE Internet ConnectionBD Data Management Selecting the Audio LanguageResolution according to the contents type Bitstream Digital Output SelectionTroubleshooting Samsung authorized service center Input resolutionIf you experience other problems Problem with, and then follow the procedure againLive server Status function. See Accommodate the BD-LIVE serviceOccurs Accommodate the BD-LIVE service RepairsDisc types and contents your product can play Disc and Format CompatibilityDisc types your product cannot play Region Code Logos of Discs the product can playArea `` Limitations Supported FormatsVideo File Support VroMusic File Support Supported Subtitle File FormatsAvchd Advanced Video Codec High Definition Picture File SupportBecause Compliance and Compatibility NoticeCopy Protection Network Service DisclaimerLicenses Specifications Limited Warranty to Original Purchaser Questions or COMMENTS?