The 
icon appears on screen.
•The features or action cannot be completed at this time because:
1.The BD/DVD’s software restricts it.
2.The BD/DVD’s software doesn’t support the feature (e.g., angles)
3.The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the Setup Menu selection.
•Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.
•The Screen Ratio is fixed on your BD/DVDs.
No audio.
•Make sure you have selected the correct Digital Output in the Audio Options Menu.
The screen is blocked
•Press the 
button (in front panel) for more than
5 seconds with no disc inside. All settings will revert to the factory settings.
•Check video output mode.
Forgot password
•Press the 
button (in front panel) for more than
5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary.
If you experience other problems.
•Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again.
•If the problem still cannot be solved, please contact your nearest Samsung authorized service center.
The picture is noisy or distorted
•Make sure that the disc is not dirty or scratched.
•Clean the disc.
No HDMI output.
•Check the Video output is set to HDMI.
•Check the connection between the TV and the HDMI jack of
•Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output screen.
•If random noise appears on the screen, it means that TV does not support HDCP