Troubleshooting & Maintenance
Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.
Problem | Solution |
|
|
No power | - Check if the AC cord is properly connected. |
| - Unplug the AC cord once, and wait for |
| again. |
|
|
No sound or picture | - Check if the connected TV is turned on. |
| - Check if the connections are made securely and correctly. |
| - Check whether the connected TV or other device supports HDCP. (This unit |
| will not output a video signal unless the other device supports HDCP.) |
| - Check whether the output format of this unit (HDMI FORMAT) matches the |
| supported input format of other connected device. |
|
|
Distorted picture | - Sometimes a small amount of picture distortion may appear. This is not a |
| malfunction. |
| - Connect this unit directly to the TV. |
|
|
Completely distorted picture or | - Make sure the disc is compatible with this unit. |
black / white picture with Blu- |
|
ray Disc™ / DVD |
|
|
|
No sound or distorted sound | - Adjust the volume. |
| - Check if speakers are connected correctly. |
| - Check the HDMI connections. |
| - Check the settings in “Audio” menu. |
|
|
Picture freezes momentarily | - Check the disc for fingerprints / scratches and clean with a soft cloth wiping |
during playback | from center to edge. |
| - Clean the disc. |
|
|
Disc cannot be played back | - Clean the disc. |
| - Ensure the disc label is facing up. |
| - Check if the disc is defective by trying another disc. |
| - Cancel the ratings control or change the control level. |
| - Insert a correct disc that can be played back on this unit. |
|
|
No return to | - Reset this unit by turning it off, then on again. |
when disc is removed |
|
|
|
The unit does not respond to | - Aim the remote control directly at infrared sensor window on the front panel. |
the remote control | - Reduce the distance to infrared sensor window. |
| - Replace the batteries in the remote control. |
| - |
|
|
Buttons do not work or the unit | - To completely reset the unit, unplug the AC cord from the AC outlet for |
stops responding | seconds. |
|
|
The unit does not respond to | - Operations may not be permitted by the disc. |
some operating commands | Refer to the instructions of the disc. |
during playback |
|
|
|
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