Toshiba BDX3300 owner manual Troubleshooting, Problem Tip

8 Troubleshooting

If you experience any of the following difficulties while using this unit, check the list below

before consulting your nearest TOSHIBA dealer.

Problem	Tip
No reaction to the	Connect the product to the power outlet.
remote control.
	Point the remote control at the product.
	Insert the battery correctly.
	Insert new battery in the remote control.
No video signal on the	Turn on the TV.
display device.
	Set the TV to the correct external input.
	Select the correct video resolution.
	Set TV System of TV correctly.
Incorrect or no audio /	If the unit is connected to the unauthorized display device with
video signal on the	an HDMI cable, the audio/video signal may not be output.
amplifier/display device
	Ensure the amplifier/display devices setting match the Blu-ray
via HDMI cable.
	Disc™ player.
No high-definition video	Does the disc contain high-definition video? High-definition
signal on the TV.	video is not available when the disc does not contain it.
	Does the TV support high-definition video? High-definition video
	is not available when the TV does not support it.
No audio signal from the	Turn on the audio system.
loudspeakers of the
	Set the audio system to the correct external input.
audio system.
	Increase the volume level of the audio system.
Cannot play back a disc.	Make sure that the Blu-ray Disc™ player supports the disc.
	Make sure that the Blu-ray Disc™ player supports the region
	code of the DVD or Blu-ray Disc™.
	For DVD+RW/+R or DVD-RW/-R, make sure that the disc is
	finalized.
	Clean the disc.
Cannot play back JPEG	Make sure that the disc was recorded in the JPEG/ISO format.
files from a disc.
Cannot play MP3 files	Make sure that the disc was recorded in the ISO format.
from a disc.
	Make sure that the bitrate of the MP3 files is between 8 and 320
	kbps.
	Make sure that the sample rate of the MP3 files is 32kHz,
	44.1kHz or 48kHz.

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