Problem
Tip
Cannot play back | Insert an SD Memory Card (1GB or more) which is formatted on this unit. Some | |
discs with | ||
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| Do not remove the card during playback. | |
| Make sure the | |
Folder or files stored on DLNA home | Check the setting on your home media server. (Refer to the user manual of | |
media server are not displayed in the | the home media server.) | |
file list or cannot be played back. |
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Check the network connection and settings. | ||
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Cannot use Netflix feature. | Netflix is available only in the United States. | |
| Check if the network connection is properly made. | |
| Visit netflix.com/magnavox on your PC and become a Netflix member. | |
Cannot add movies or TV episodes | Visit netflix.com on your PC. | |
to the instant Queue. |
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You may add from the player or visit netflix.com and login to your account by web. | ||
Even though the speed of the | The picture quality does not change during playback. | |
Internet connection improves during |
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The picture quality differs depending on the speed of Internet connection at | ||
playback, the picture quality of Netflix | the time the streaming video is loading. | |
streaming movie does not improve. |
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The picture quality of streaming | Check the speed of your Internet connection. | |
movie (Netflix) is poor. |
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Contact your Internet service provider. | ||
| (You may need to improve the broadband speed.) | |
Streaming movie (Netflix) often stops | Contact your Internet service provider. | |
or starts buffering during playback. | (You may need to improve the broadband speed.) | |
Cannot use the VUDU service. | Check if the network connection is properly made. | |
| VUDU is available only in the United States. | |
Cannot rent or buy movies / TV | You need to activate the VUDU account. | |
shows on VUDU. |
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Log into your account at http://my.vudu.com and check your payment information. | ||
The picture quality of VUDU movie | Check the speed of your Internet connection.You need speeds of at least 9 | |
is poor. | Mbps to this player for high quality uninterrupted playback. | |
VUDU movie often stops or starts | Check your Internet speed.The following are the required connection | |
buffering during playback. | speeds for picture quality for uninterrupted streaming. | |
| SD quality (1 Mbps - 2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps), HDX | |
| quality (4.5 Mbps - 9Mbps) | |
| Please confirm your Internet environment on www.vudu.com | |
Cannot load a | Unplug unit from AC outlet for 20 seconds. Plug unit back in and press the | |
in “Loading…” mode) cannot open | [fl OPEN/CLOSE] on the unit to eject the disc. | |
the disc tray to eject the disc. |
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The software update screen | Please complete the software update. | |
appears after turning on the unit. |
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When the software update has failed, the software update screen will keep | ||
| appearing after turning the unit on. | |
| If the software update continues failing, please try it by using a blank SD Memory | |
| Card with the update software installed to it’s root directory. | |
Buffering and/or network errors occur | Please stop Netflix/VUDU and perform the Network Connection Test in “Settings”. | |
while using Netflix or VUDU service | If no problems are found, unstable network speed may be the cause. Please | |
under a wireless network environment. | contact your Internet service provider. | |
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DNote
•Do not attempt to repair the
•Please have available your