Problem
Tip
| No sound or distorted sound. | Adjust the volume. |
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| Check if speakers are connected correctly. |
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| Check the HDMI connections. |
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| Make sure the HDMI cable is not plugged into the |
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| which does not allow audio to be received by the TV set. |
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| Check the settings in “Audio Out” menu. |
| Picture freezes momentarily during | Check the disc for fingerprints / scratches and clean with a soft cloth wiping |
| disc playback. | from center to outer edge. |
| Cannot play back a disc. | Make sure that the product supports the disc. |
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| Check the region code of the disc.This unit supports the following region codes. |
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| Clean the disc. |
| SD Memory Card cannot be read. | The format of the card is not accepted by this unit or the card is not compatible. |
| Cannot play back JPEG files from a disc. | Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. |
| Cannot play back MP3 files from a | Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. |
| disc. | Make sure that the bit rate of the MP3 files is between 112 and 320 kbps. |
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| Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz. |
| Cannot play back WMA files from a disc. | Make sure that the sample rate of the WMA files is 44.1 kHz or 48 kHz. |
| No return to | Soft reset this unit by turning it off for 30 seconds, then on again. |
| disc is removed. | To completely reset the unit, press and hold [. STANDBY/ON] on the |
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| front panel for 10 seconds to shut down the unit or unplug the AC cord |
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| from the AC outlet for |
| The unit does not respond to the | Aim the remote control directly at infrared sensor window on the front |
| remote control. | panel. (Refer to page 12) |
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| Reduce the distance to infrared sensor window. |
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| Check the +/– polarity of the batteries and replace both batteries in the |
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| remote control if required. |
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| Go to “IR Signal Check” on page 60. |
| in the upper right hand corner | The current operation is not possible. |
| of the TV screen. |
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| Buttons do not work or the unit | To soft reset the unit, press and hold [. STANDBY/ON] on the front |
| stops responding. | panel for 10 seconds to shut down the unit or to hard reset the unit by |
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| unplugging the AC cord from the AC outlet for |
| The unit does not respond to some | Operations may not be permitted by the disc. Refer to the instructions for |
| operating commands during playback. | the disc. |
| The unit cannot read | Condensation? (Let sit 1 or 2 hours) |
| / DVD/ CD. | Check if the disc is compatible with this unit. (Refer to page 19.) |
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| Wipe dirt off the disc from the center to the outside or replace the disc. |
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| Refer to “Cleaning Discs” on page 60. |
| Scene shooting angle does not | The angle cannot be switched for |
| switch. | multiple angles. In some cases multiple angles are only recorded for specific scenes. |
| Playback does not start when the | Check the settings in “Parental” menu. |
| title is selected. |
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| The password for rating level has | Enter the default password “4737”, then your forgotten password will be |
| been forgotten. | cleared.Then to change password go to “Password Change” on page 49. |
| Continued on next page. |