Samsung 31 Warranty information, Contacting support, Europe, Middle East and Africa North America

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Appendix C: Warranty and support

Warranty information

The warranty period for the DVR 31 is three years from the date of delivery.

Contacting support

Contact technical support if you encounter any difficulties during this installation. Please make sure you have the requested diagnostic or log files ready before you contact us by phone or go to www.interlogix.com/customer-support.

Technical Support

Europe, Middle East and Africa

W Select Contact Us at www.utcfssecurityproducts.eu

North America

T +1 855.286.8889

E techsupport@interlogix.com

Australia

E techsupport@interlogix.au

94	truVision DVR 31 User Manual

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Contents 1072981 REV a ISS 06MAR12 Certification Contact information Customer supportContent Appendix a Specifications and Troubleshooting Advanced setup 51 Managing users 53 Configuring camerasSystem settings Appendix B Factory defaultsContent SummaryProduct Overview Installation Installation environment Unpacking the DVR 31 and its accessoriesHDD capacity TruVision DVR 31 model types Model Model number DescriptionBack panel overview DVR 31 back panelConnecting devices to the unit Back panel connection diagramConnecting required devices Connecting external devicesOperating instructions Control interfaces Controlling the DVRFront panel overview Front panel Front panel button descriptions Name DescriptionName Description Using the mouseStatus LEDs Status LED descriptionsMouse toolbar icons Icon Description Mouse toolbarMouse toolbar icons Mouse toolbar function commands Icon Name Function Camera commandsFunction commands Using the IR remote control Icon Name FunctionTo connect the remote control to the DVR Controlling multiple DVRs with one remote controlTo place batteries into the IR remote control IR remote control descriptions Name DescriptionMain menu overview DVR 31 operating modes Mode DescriptionOperating modes Main menu commands Main menu commands Command DescriptionNavigating through dialog screens Using the main menuCommand Description Saving your changesUsing the virtual keyboard Cameras menu Field entry types Type DescriptionExiting the main menu To enter characters in an edit boxOperating instructions Basic operation Live mode Turning on the DVRRight-click mouse menu Viewing in full screenControlling the spot monitor Spot monitorViewing in multiscreen To connect the spot monitorLogging on To log on to the DVR 31 user interfaceControlling a PTZ camera Accessing PTZ modeLogging off PTZ control buttons Front panel PTZ control function Front panel key ChannelTo call up a preset PTZ point Calling up a preset PTZ pointExiting the PTZ control mode Playing back videoInstant video playback Searching video for playbackTo search for recorded video using the Calendar Mode To search for recorded video by date and timeTo search for recorded video by events Searching for recorded video by POS textTo search for recorded video by POS text Option Description Playback controlsPlayback control options Exiting playback mode Archiving recorded filesUsing Quick Archive in live mode Using the Archive screen in live modeBasic operation To mark and archive a video segment Archiving a video segment in playback modeUsing the DVR player To view archived video using the DVR player DVR playerTurning off the DVR To turn off or restart the unitPage Using the Web browser Overview Windows Vista and 7 users Using the Web browser to configure the device Browser connectionsLive dual streaming Using the mouse to zoom in or outSearching and playing recorded video Bandwidth throttle management Controlling a PTZ camera in the Web browserExporting Video Clips PTZ camera in Web browserTo play the clip Advanced setup Advanced setup Managing users Customizing a userTo customize a user User screenFunction or privilege descriptions Privilege Description Enabling passwordDefining access privileges To assign access levels to privileges Privilege DescriptionConfiguring cameras Cameras screenMotion detection alarm To define a motion detection alarmTo assign PTZ protocol and ID to a camera Adjusting video imageAssigning PTZ protocol To adjust video image Covert CameraAssigning a camera name Configuring recording and schedule settingsAudio Off To assign a camera nameDefining a recording schedule Schedule screenTo define schedule ranges Configuring recording compressionTo configure recording compression Defining recording quality Rec wizardExpert modes To use the Rec Wizard screenAlarm settings To use the Expert Modes screenConfiguring remote alert To configure remote alertPrealarm and post alarm seconds Enabling the alarm buzzerCamera alarm settings To define camera alarm settingsNetwork settings Ethernet settingsTo define Ethernet settings Ethernet Setting screenTo define e-mail settings Advanced IP settingsMail settings Ddns settings To define the Ddns settingsDisplay settings UPnPCamera title display VGA ResolutionDisplay format Unit name displayEvent display POS transaction displayAdvanced setup System settings System screen Daylight Saving Time To configure the system date and timeSystem date and time RS-485 settings Audio and remoteHard drive settings RS-232 settingsMouse Sensitivity settings Drive details and status Importing and exporting configuration settingsSystem log Below describes the codes used in the system’s system log System log code descriptions Code Value DescriptionCode Value Description GUITo upgrade the firmware using the built-in interface Upgrading the firmwarePage Appendix a Product specifications Model DVRHdmi Compatibility List Hdmi Incompatibility ListTo remove the remote control batteries Battery removalTroubleshooting ScandiskAppendix B Function Setting Menu defaultsNetwork defaults Appendix C Warranty and support Europe, Middle East and Africa North America Warranty informationContacting support AustraliaAppendix D KTD-405 keyboard mapping DVR 31 to KTD-405 keyboard mapping DVR KTD-405Index Index