Power Outage
•If fireplace battery backup system IS installed at time of power outage, fireplace operation will not be interrupted.
•If fireplace battery backup system IS NOT installed at time of power outage, fireplace will shut off. To resume fireplace operation, install battery backup.
NOTICE: Battery polarity must be correct or module damage will occur.
Manual Fireplace Shutoff
In the unlikely event that the remote wall switch malfunc- tions and will not turn off the fireplace, call your dealer for service assistance. In the meantime, you may choose one of the following actions to turn off the fireplace:
CAUTION! Risk of burns! Fireplace surfaces are hot when operating and during cool down. Use care and wear gloves when opening the front and accessing compo- nents inside the fireplace.
Frequently Asked Questions/Troubleshooting
The fireplace may be manually shut down by one of the following methods:
Turn off the control module:
•Open or remove the decorative front to access the control module.
•Move switch to OFF (See Figure 6).
Disconnect power to the control module:
•Open or remove the decorative front to access power cord to the junction box and/or
•Unplug the control module and/or remove
Shut off gas to the control:
•Open or remove the decorative front and locate the gas
•Rotate the valve 90 degrees to turn off gas supply.
Turn off power to the fireplace (if
•Locate house circuit breaker for fireplace.
•Turn off the circuit breaker.
Symptom | Possible Cause | Corrective Action | |
| Batteries | Verify battery is functional and installed correctly. | |
Remote control will not transmit |
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Remote control is in Child | Disengage Child Lock mode. | ||
| Lock mode | ||
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| Control module is not in | Ensure module switch is set to REMOTE. | |
| “REMOTE” mode | ||
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| Control module and remote | The control module will beep when it successfully receives a | |
| control are not programmed | command. If it does not beep, clear module memory and re- | |
Control module will not take | to each other | program wall switch. | |
commands from remote control |
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Control module is | If red LED light comes on when power button is pressed, verify | ||
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| unplugged. In case of | that the control module is plugged in the fireplace junction box | |
| power outage, backup | located in the controls area. Also verify that the batteries are | |
| batteries are depleted or | installed in the battery pack. | |
| missing |
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Fan does not turn on when fireplace | Built in time delay | The fireplace must run for seven minutes in order for the fan | |
is started | to engage. | ||
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Fan does not turn off when fireplace | Built in time delay | The fan will run for twelve minutes after the fireplace is turned off. | |
turned off | |||
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Fireplace shuts down after extended |
| The fireplace will automatically shut down after nine hours of | |
continuous operation if it does not receive a command from | |||
periods | |||
| the remote. | ||
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| The fireplace cannot be turned off by remote if an external | |
| External wired wall switch | wired wall switch is installed and in the ON position. Turn ex- | |
Fireplace is on but will not shut off |
| ternal wall switch to OFF. | |
with the remote control | Remote control or control | At control module, turn off fireplace by sliding the ON/OFF/RE- | |
| MOTE switch to OFF. Warning! Risk of Fire! Fireplace is hot. | ||
| module failure | ||
| Use caution when accessing module. | ||
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| Please contact your Hearth & Home Technologies | |
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| dealer with any questions or concerns. | |
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| For the location of your nearest | |
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| Hearth & Home Technologies dealer, | |
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| please visit www.fireside.com. |
Hearth & Home Technologies • RC200 Multifunction Remote Control • | 5 |