Motorola VIP1200/1216 installation manual Troubleshooting

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3 TROUBLESHOOTING

Before calling Tech Support, review this troubleshooting guide. If the suggestions do not help you quickly solve a problem, contact your TV service provider for further assistance.

Problem

Possible Solutions

 

 

The set-top

Verify that the AC power cord is connected to the set-top

box will not

box and an AC outlet. Unplug the set-top box from the

power on.

outlet, plug it back in, and press the POWER button.

 

If the set-top box is connected to a switched outlet on

 

another device, such as a VCR or home theater receiver,

 

verify that that unit is powered on. Unplug the set-top box

 

from the AC outlet, plug it back in, and press the POWER

 

button.

 

Press the POWER button on the set-top box front panel

 

instead of the remote control. The batteries in the remote

 

control may be depleted.

 

 

The remote

Verify that the TV is on.

control does

Verify that there are no obstructions between the remote

not work.

control and the set-top box. Aim the remote control

 

 

directly at the set-top box front panel, not the TV or VCR.

 

The angle between the remote control and the set-top

 

box may be too large. Stand in front of the set-top box and

 

not too far to either side.

 

Press and release operation keys one at a time, firmly and

 

deliberately.

 

Try changing the channels using the up and down arrow

 

keys on the set-top box front panel. The light on the remote

 

control should go on while you change the channel.

 

Check the batteries in the remote control. Install new

 

batteries if needed.

 

 

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Contents VIP1200/1216 Page Important Safety Instructions Page Declaration of Conformity Regulatory InformationSoftware License Canadian ComplianceGovernment Restricted Rights Covered Under ONE or More U.S. Patents Contact USContents Page Your Set-top Boxes IntroductionIntroduction Front PanelKey Function Hdmi Rear PanelBest Hdmi Video Connection OptionsBest Audio Connection OptionsGood Page Connecting Your SET-TOP BOX Connecting Your SET-TOP BOX Connecting to an Hdtv Video OnlyConnecting to an Hdtv Audio Only Connecting to a Home Theater Receiver Audio Only Set-top box Connecting to a Stereo TVConnecting to a Stereo TV and Stereo VCR VCR Connecting to a Home Theater Receiver, TV,Page Troubleshooting Troubleshooting