17 Troubleshooting
Please be aware that new software may change the functionality of your receiver.
EN Should you experience any difficulties with the operation of the receiver, please consult the relevant section of this manual, including this Troubleshooting section. If the problem cannot be solved, call your dealer or a customer service adviser.
| Symptom | Cause | Remedy | |
The LED on the front panel does not light up. | Faulty power supply | Check that the power cord with AC adapter is | ||
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| correctly connected. Disconnect this cord and |
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| reconnect it to ensure it is in place. |
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| Check that the power is available at the wall socket. |
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The welcome screen does not display at first | Faulty connections | Check connections at your TV set (HDMI, DVI or | ||
installation. |
| YPbPr connection, and SCART connection). | ||
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| Incorrect TV source selection | Select the appropriate TV source (refer to your TV |
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| user manual). |
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| The selected receiver output does not match the | Press |
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| connection to your TV set. | output setting. If it does not correspond to the |
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| actual connection to your TV set, press |
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| repeatedly until the setting and connection match. |
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No sound or picture but the front panel displays | Receiver in Standby | Press P+, | ||
the time or |
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| or twice to wake up the receiver. |
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No sound or picture but the front panel LED is lit | Receiver in “low power” | Press P+, | ||
in red. |
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No sound or picture but the front panel LED is lit | Receiver is in standby |
in orange. |
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Press P+,
No picture no sound but the front panel displays a | Poor signal |
channel number and name. |
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Check the connections at the wall socket and receiver.
Check signal quality using the Scan item of the Premiere menu.
The selected output does not match the connection to your TV set.
Press
| Poor SCART connections | Check the SCART connections. | ||
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The remote control does not operate your |
| Make sure the receiver is on. | ||
receiver. |
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| Make sure you are pointing the remote control at | ||
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| the receiver front panel. | ||
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| Check the batteries in your remote control. | ||
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| Check that the receiver and remote control | ||
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| configurations match: refer to paragraph 14.2. | ||
| You have changed your remote control batteries. | Try setting your remote control again as described | ||
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| in paragraph 14.2. | ||
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The picture appears frozen and the remote control |
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| on the receiver front panel for at least 5 |
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does not operate your receiver. |
| seconds.Your settings will not be lost. Release the button | ||
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| and wait for the LED to turn either red for “low power”, | ||
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| orange for standby, or green for TV mode respectively. | ||
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| You can then continue with normal operation. | ||
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| Check all connections and cables. | |||
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Intermittent reception | Poor reception/signal | Check all connections and cable. | ||
| Faulty connections | Check signal quality from the Scan item of the | ||
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| Premiere menu. |
Sound not synchronized with pictures when using digital audio connection
You use digital audio connection option A or B as | Change |
described in 7.1.3. | (Lip Synchronisation) as described in 9.6. |
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