10 Troubleshooting
Warning
•Risk of electric shock. Never remove the casing of the DVD player.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using the DVD player, check the following points before requesting service. If the problem remains unsolved, register your DVD player and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of your DVD player. The model number and serial number are on the back or bottom of your DVD player.Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
•Disconnect this DVD player from the power outlet for a few minutes, then connect again.
Picture
No picture.
•See the TVs user manual on how to
select the correct input on the TV. Change the TV channel until you see the Philips screen.
If you have turned on the progressive scan setting or change the TV system setting, switch back to default mode: 1) Press 
to open the disc compartment. 2) Press the Numeric button ‘1’ (for progressive scan) or the Numeric button’3’ (for TV system).
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Sound
No sound.
•Ensure that the audio cables are connected and the connected device is turned on to the correct input source.
Play
The aspect ratio of the screen is not aligned with the TV display setting.
•The aspect ratio is xed on the disc. The contents of the USB ash drive cannot be read.
•The USB ash drive format is not compatible with this DVD player.
•Drive is formatted with different le system which is not supported by this DVD player (e.g. NTFS).