Philips DVP3960 manual Troubleshooting, Problem Solution

English

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or Philips for help.

Problem		Solution
No power.	–	Press STANDBY-ON button on the front of the DVD
		player to turn on the system.
	–	Make sure the AC outlet has power.
Remote control does not work.	–	Aim the remote control directly at the sensor on the
		front of the DVD player (not towards TV).
	–	Remove any obstacles between DVD player and the
		remote control.
	–	Batteries are weak, replace the batteries.
	–	Check the polarities of the batteries are as indicated on
		the remote control (± signs).
No picture.	–	Turn on your TV and set to the correct Video In
		channel for the DVD player. You may go to Channel 1
		on your TV, then press the channel down button on
		your TV’s remote control until you see the TV program.
	–	Check the video connection between the DVD player
		and the TV.
The picture is distorted or black &	–	The disc does not match with the TV color system
white during playback.		standard (PAL/NTSC).
	–	The disc is dirty, clean the disc.
	–	Sometimes a small amount of picture distortion may
		appear. This is not a malfunction.
	–	To deactivate progressive scan function manually;
	1)	Turn off your TV progressive scan mode (or set to
		interlace mode)
	2)	Press OPEN/CLOSE to open the DVD player disc tray.
	3)	Press the alphanumeric keypad ‘1’ for few seconds.
No sound.	–	Check the audio connections, the red and white jacks are
		connected correctly.
	–	Set the Digital output correctly, based on the equipment
		you connected to the DVD player.
Disc does not play.	–	Insert the disc with the label facing up.
	–	Wrong region code.
	–	Wrong disc type. Read chapter “Playback - Playable
		discs” for details.
	–	Make sure the disc is not scratched or warped. Clean the
		disc or replace a new one.
	–	Check if the disc is defective by trying another disc.

Need Help? Visit us at www.philips.com/support

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01-53_dvp3960_37_eng2.indd 48 2006-12-28 11:24:52 AM