Philips MCD388 user manual Troubleshooting, Black and white or distorted picture

11 Troubleshooting

Caution

•Never remove the casing of this unit.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this unit, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www.Philips.com/support). When you contact Philips, ensure that your unit is nearby and the model number and serial number are available.

No power

•Ensure that the AC cord of the apparatus is connected properly.

•Ensure that there is power at the AC outlet.

•As a power-saving feature, the system switches off automatically 15 minutes after track play reaches the end and no control is operated.

No disc detected

•Insert a disc.

•Check if the disc is inserted upside down.

•Wait until the moisture condensation at the lens has cleared.

•Replace or clean the disc.

•Use a fi nalized CD or correct format disc. No picture

•Check the video connection.

•Turn on theTV to the correct Video-In channel.

•Progressive scan is activated but the TV does not support progressive scan.

Black and white or distorted picture

•The disc does not match theTV color system standard (PAL/NTSC).

•Sometimes a slight picture distortion may appear.This is not a malfunction.

•Clean the disc.

•A distorted picture may appear during

progressive scan setup.

The aspect ratio of the TV screen cannot be changed even though you have set the TV display format.

•The aspect ratio if fi xed on the loaded DVD disc.

•The aspect ratio may not be changed for some TV systems.

No sound or poor sound

•Adjust the volume.

•Disconnect the headphone.

•Ensure the wireless subwoofer is connected.

Remote control does not work

•Before you press any function button, fi rst select the correct source with the remote control instead of the main unit.

•Reduce the distance between the remote control and the unit.

•Insert the battery with its polarities (+/– signs) aligned as indicated.

•Replace the battery.

•Aim the remote control directly at the sensor on the front of the unit.

Disc does not play

•Insert a readable disc and ensure that the label side faces outwards.

•Check the disc type, color system and regional code. Check for any scratches or smudges on the disc.

•Press SYSTEM MENU to exit the system setup menu.

•Disable the password for parental control or change the rating level.

•Moisture has condensed inside the system. Remove the disc and leave the system turned on for about an hour. Disconnect and reconnect the AC power plug, and then turn on the system again.

•As a power-saving feature, the system turns off automatically 15 minutes after

disc play reaches the end and no control is operated.

Poor radio reception

•Increase the distance between the unit and your TV or VCR.