10 Troubleshooting
Caution
•Never remove the casing of this soundbar.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using this soundbar, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www.
Philips.com/support).When you contact Philips, ensure that your soundbar is nearby and the model number and serial number are available (see ‘Get started’ on page 13).
No power
•Ensure that the AC adaptor of the main unit is connected properly.
•Ensure that there is power at the AC outlet.
No sound
•Adjust the volume.
•Check that the speakers are connected correctly.
•If there is no sound in the USB mode, ensure that you have connected a USB device that contains playable music.
•If there is no sound in the AV mode, ensure that you have connected AV devices to the soundbar correctly.
Remote control does not work
•Before you press any function button, fi rst select the source with the remote control.
•Reduce the distance between the remote control and the soundbar.
•Insert the batteries with its polarities (+/– signs) aligned as indicated.
•Replace the battery.
•Aim the remote control directly at the sensor on the front of the soundbar.
Wireless connection fails.
•Set up wireless connection manually (see ‘Set up wireless connection manually’ on page 19).
Poor radio reception
•Increase the distance between the soundbar and yourTV orVCR.
•Fully extend the FM antenna.
•Connect an outdoor FM antenna instead. Cannot display some fi les in USB device
•The number of folders or fi les in the USB device has exceeded a certain limit.This phenomenon is not a malfunction.
•The formats of these fi les are not supported.
USB device not supported
•The USB device is incompatible with the soundbar.Try another one.
Timer does not work
•Set the clock correctly.
•Switch on the timer. Clock/timer setting erased
•Power has been interrupted or the power cord has been disconnected.
•Reset the clock/timer.
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