12 Troubleshooting
Caution
•Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. Philips.com/support).When you contact Philips, ensure that your apparatus is nearby and the model number and serial number are available.
No power
•Ensure that the AC cord of the apparatus is connected properly.
•Ensure that there is power at the AC outlet.
•As a
No disc detected
•Insert a disc.
•Check if the disc is inserted upside down.
•Wait until the moisture condensation at the lens has cleared.
•Replace or clean the disc.
•Use a finalized CD or correct format disc.
No picture
•Check the video connection.
•Turn on the TV to the correct
•Progressive scan is activated but the TV does not support progressive scan.
Black and white or distorted picture
•The disc does not match the TV color system standard (PAL/NTSC).
•Sometimes a slight picture distortion may appear. This is not a malfunction.
•Clean the disc.
•A distorted picture may appear during progressive scan setup.
The aspect ratio of the TV screen cannot be changed even though you have set the TV display format.
•The aspect ratio is fixed on the loaded DVD disc.
•The aspect ratio may not be changed for some TV systems.
No sound or poor sound
•Adjust the volume.
•Disconnect the headphones.
•Check that the speakers are connected correctly.
•Check if the stripped speaker wires are clamped.
Remote control does not work
•Before you press any function button, first select the correct source with the remote control instead of the main unit.
•Reduce the distance between the remote control and the unit.
•Insert the battery with its polarities (+/– signs) aligned as indicated.
•Replace the battery.
•Aim the remote control directly at the sensor on the front of the unit.
Disc does not play
•Insert a readable disc with the label side facing you.
•Check the disc type, color system and regional code. Check for any scratches or smudges on the disc.
•Press SYSTEM MENU to exit the system setup menu.
•Disable the password for parental control or change the rating level.
•Moisture has condensed inside the system. Remove the disc and leave the system turned on for about an hour. Disconnect and reconnect the AC power plug, and then turn on the system again.
•As a
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