6 Troubleshooting
Warning
•• Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still have a problem, register your player and get support at www.philips.com/support.
If you contact Philips, you will be asked for the model and serial number of this player.The model number and serial number are on the back of this player. Write the numbers here: Model No. _____________________________
Serial No. _____________________________
Main unit
The buttons on this player do not work.
•Disconnect this player from the power supply for a few minutes, and then reconnect.
Picture
No picture.
•Make sure that the TV is switched to the correct source input for this player. .
No picture on HDMI connection.
•Make sure that the HDMI cable is not faulty. If it is faulty, replace with a new HDMI cable.
•On the remote control, press 
and then press “731” (numeric buttons) to recover picture display. Or wait for 10 seconds for auto recovery.
•If this player is connected to an unauthorized display device with an HDMI cable, the audio and video signals may not be output.
The disc does not play
•Make sure that the disc contains high- definition video.
Sound
No audio output from the TV.
•Make sure that the TV is switched to the correct source input for this player.
No audio output from the loudspeakers of the external audio device (home theater or amplifier).
•Switch the external audio device to the correct audio source input.
No sound on HDMI connection.
•You may not hear any sound from the HDMI output if the connected device is
No secondary audio output for
•When [Bitstream] under the [HDMI Audio] or [Digital Audio] menu is selected, interactive sound like secondary sound for
Play
Cannot play a disc.
•Clean the disc.
•Make sure that the disc is correctly loaded.
•Make sure that this player supports the disc. See "Specifications".
•Make sure that this player supports the region code of the DVD or BD.
•For DVD±RW or DVD±R, make sure that the disc is finalized.
Cannot play DivX video files.
•• Make sure that the DivX video file is complete.
•• Make sure that the video file name extension is correct.
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