BEFORE CALLING SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom |
| What you should do |
Colour patch | • | Switch off the TV by the mains power button. Wait for 20 |
(uneveness) |
| minutes before switching on again. |
| • Check the TV is not placed too near speakers or magnetic | |
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| objects. |
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| |
No power | • Check the TV’s AC power cord is plugged into the mains | |
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| socket. If there is still no power, disconnect plug. Wait for 60 |
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| seconds and |
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No picture | • | Check the antenna connection at the rear of the TV. |
| • Possible TV station problem. Try another channel. | |
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| |
Good picture | • Try increasing the volume. | |
but no sound | • Check that the sound is not muted. If it is muted, press the | |
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| Mute button on the remote control to restore sound. |
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| |
Good sound but poor | • Try increasing the contrast and brightness setting. | |
colour or no picture |
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Snowish picture and | • | Check antenna connection at the rear of the TV. |
noise |
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Horizontal dotted lines | • | Possible electrical interference e.g. hairdryer, vacuum |
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| cleaner, etc. Switch off appliances. |
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| |
Double images or | • Possible poor positioning of antenna. Using a highly directional | |
“Ghost” images |
| antenna may improve reception. |
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| |
TV not responding to | • Check life span of batteries of remote control handset. | |
remote control handset | • Aim remote control handset directly at remote control sensor | |
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| lens on the TV. |
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