4.Solve setup problems

The following sections provide help with

If you need more help, see the user guide

problems you might have while setting up

(which is available on your computer after

the printer.

you install the software).

Problems setting up the printer

English

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with plain, white, unused A4- or

Letter-size (8.5x11 inch) paper.

•Make sure that any cords and cables that you are using (such as a USB cable or Ethernet cable) are in good working order.

• Make sure the (Power) light is on

and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Make sure the printer is in the “ready” state and that no other lights on the printer’s control panel are lit or blinking. If lights are lit or blinking, see the message on the printer’s control panel.

•Make sure that the power cord and power adapter are securely connected and that the power source is working properly.

•Make sure paper is loaded correctly in the tray and is not jammed in the printer.

•Make sure that all latches and covers are closed properly.

Problems installing the software

•Before installing software, make sure that all other programs are closed.

•If the computer does not recognize the path to the CD drive that you type, make sure that you are specifying the correct drive letter.

•If the computer cannot recognize the HP software CD in the CD drive, inspect the HP software CD for damage. You can also download the HP software from the

HP Web site (www.hp.com/support).

•If you are using a computer running Windows and are connecting using a USB cable, make sure that the USB drivers have not been disabled in the Windows Device Manager.

•If you are using a computer running Windows and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to perform a clean uninstallation of the software. Restart your computer, and reinstall the software.

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