EN 14 |
| 5. |
| L06.1E | Service Modes, Error Codes, and Fault Finding |
1 | 00025 | L06EF1 | 1.2 |
2 CODES 0 0 0 | 0 0 | ||
3 OP 136 008 006 000 000 002 016 | |||
4 |
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5 CTN |
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6 |
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7 PAL |
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8 DUAL I |
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9 C O 5 0 C L 5 0 B R 5 0 H U 0 | |||
0 | AVL Off |
| m CSM |
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| G_16350_053.eps |
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| 060406 |
Figure 5-4 CSM menu (example)
Menu Explanation
1.Indication of the decimal value of the operation hours counter, Main/Scaler software version (see "Service Alignment Mode" for an explanation), and service mode (CSM= Customer Service Mode).
2.Displays the last five errors detected in the error code buffer.
3.Displays the option bytes.
4.Reserved.
5.Displays the type number version of the set (option).
6.Reserved.
7.Displays the detected Colour system (e.g. PAL/NTSC).
8.Displays the detected Audio (e.g. stereo/mono).
9.Displays the picture setting information.
10.Displays the sound setting information.
How to Exit
To exit CSM, use one of the following methods:
•Press the MENU, STATUS (or EXIT/INFO/[i+]), or POWER button on the remote control transmitter.
•Press the POWER button on the television set.
5.3Problems and Solving Tips Related to CSM
5.3.1Picture Problems
Note: The problems described below are all related to the TV settings. The procedures used to change the value (or status) of the different settings are described.
Picture Too Dark or Too Bright
If:
•The picture improves when you enter the Customer Service Mode,
Then:
1.Press the MENU button on the remote control transmitter. This brings up the normal user menu; the PICTURE sub menu is highlighted.
2.Press the CURSOR RIGHT key to enter the PICTURE sub menu.
3.Press the CURSOR UP/DOWN keys to increase or decrease the BRIGHTNESS value.
4.Press the MENU button on the remote control transmitter twice to exit the user menu.
5.The new PERSONAL preference values are automatically stored.
White Line(s) Around Picture Elements and Text
If:
There are white lines around picture elements and text,
Then:
1.Press the MENU button on the remote control transmitter. This brings up the normal user menu (PICTURE is highlighted).
2.Use the CURSOR DOWN key to select SHARPNESS.
3.Press the CURSOR RIGHT key to enter the SHARPNESS adjustment mode.
4.Press the CURSOR UP/DOWN keys to increase or decrease the SHARPNESS value.
5.Press the MENU button on the remote control transmitter twice to exit the user menu.
6.The new PERSONAL preference value is automatically stored.
Snowy Picture
Check the following:
•Antenna not connected. Connect the antenna.
•No antenna signal or bad antenna signal. Connect a proper antenna signal.
•The tuner is faulty (in this case line 2, the Error Buffer line, will contain error number 9). Check the tuner and replace/ repair the tuner if necessary.
Black and White Picture
If:
•The picture is (nearly) in black and white when it should be in colour,
Then:
1.Press the MENU button on the remote control transmitter. This brings up the normal user menu (PICTURE is highlighted).
2.Press the CURSOR RIGHT key to enter the PICTURE sub menu.
3.Use the CURSOR DOWN key to select COLOUR.
4.Press the CURSOR UP/DOWN keys to increase the COLOUR value.
5.Press the MENU button on the remote control transmitter twice to exit the user menu.
6.The new PERSONAL preference value is automatically stored.
5.4Service Tools
5.4.1IAP Tool: system requirements
PC
The PC used for IAP should meet the following criteria:
•Parallel Port;
•Windows XP Operating System;
•60 MB free disk space.
5.4.2IAP Tool: use
Introduction
The IAP Tool (In Application Programming) is a service tool for uploading software to a TV set (see Figure “IAP Interface”). In order to use IAP, the following items should be available:
•PC;
•TV set, to be put in the IAP mode (only when it is connected to the PC via the IAP interface);
•IAP interface, (parallel to I2C, for the connection between a PC and the TV set);
•IAP Trident EXSDK software package, software will be available via your national service organisation.