Philips BDH5011 Troubleshooting Troubleshoot Common Conditions, Symptom Possible Cause Remedy

User Manual BDH5011

12. Troubleshooting

Troubleshoot Common Conditions

The following list represents possible anomalies that you may encounter and methods for remedy. Please refer to this checklist prior to contacting a service representative.

Symptom	Possible Cause		Remedy
No picture displayed	1.	The power cord is disconnected.	1.	Plug in the power cord.
	2.	The main power switch on the back of	2.	Make sure the power switch is
		the display is not switched on.		switched on.
	3.	The selected input has no connection.	3.	Connect a signal connection to the
	4.	The display is in standby mode in RGB		display.
		mode.	4.	Press any key on your keyboard.
Interference displayed on	1.	Caused by surrounding electrical	1.	Move the display to another location
the display or audible noise		appliances, cars/motorcycles or fluores-		to see if the interference is reduced.
is heard		cent lights.
Color is abnormal	1.	The signal cable is not connected	1.	Make sure that the signal cable is
		properly.		attached firmly to the back of the
				display.
Picture is distorted with	1.	The signal cable is not connected	1.	Make sure that the signal cable is
abnormal patterns		properly.		attached firmly.
	2.	The input signal is beyond the	2.	Check the video signal source to see if
		capabilities of the display.		it is beyond the range of the display.
				Please verify its specifications with
				this display's specification section.
Display image doesn't fill up	1.	If under RGB mode, the H-Size and	1.	Use H-Size and V-Size to adjust the size
the full size of the screen		V-Size is incorrectly set.		of the video.
	2.	If under AV1,AV2, or Component with	2.	Use the WIDE key to scroll through
		480i input, the 4:3 WIDE mode is		various full screen modes.
		switched on.
	.
Can hear sound, but no	1.	Improperly connected source signal	1.	Make sure that both video inputs and
picture		cable.		sound inputs are correctly connected.
Can see picture but no sound	1.	Improperly connected source signal	1.	Make sure that both video inputs and
is heard		cable.		sound inputs are correctly connected.
	2.	Volume is turned all the way down.	2.	Use VOLUME +/- to hear sound.
	3.	MUTE is turned on.	3.	Switch MUTE off by using the MUTE
				button.
Some picture elements do	1.	Some pixels of the plasma display	1.	This display is manufactured using an
not light up		may not turn on.		extremely high level of precision
				technology; however, sometimes some
				pixels of the display may not display.
				This is not a malfunction. Please see
				the enclosed warranty card for more
				information.
After-Images can still be	11.	A still picture is displayed for an over	1.	Do not allow a still image to be
seen on the display after the		extended period of time.		displayed for an extended period of
display is powered off.				time as this can cause a permanent
(Examples of still pictures				after-image to remain on the display.
include logos, video games,
computer images, and
images displayed in 4:3
normal mode)

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