6.4 Sound issues | 6.7 Contact us |
There is a picture but sound quality is poor:
Note
If no audio signal is detected, the TV automatically switches the audio output off this does not indicate malfunction.
Check that all cables are properly connected.
Check that the volume is not set to 0.
Check that the sound is not muted.
There is a picture but the sound quality is poor: 
Check that the sound settings are correctly
set.
There is a picture but sound comes from one speaker only:
Verify that sound balance is set to the centre.
6.5 HDMI connection issues
There are problems with HDMI devices:
If the TV does not recognise the HDMI device and no picture is displayed, try switching the source from one device to another and back again.
If there are intermittent sound disruptions, check that output settings from the HDMI device are correct.
If you use an
6.6 Computer connection issues
The computer display on the TV is not stable: 
Check that your PC uses the supported
resolution and refresh rate.
Select the “Auto Adjust” function.
1.Press 
2.Select [Setup] >[Features] > [Auto Adjust].
If you cannot resolve your problem, refer to the
FAQs for this product at www.philips.com/support.
or Contact Customer Service Center.
Warning
Do not attempt to repair the product yourself. This may cause severe injury, irreparable damage to your product or void your warranty.
Note
Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.
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