6 Troubleshooting | 6.3 Picture issues |
This section describes commonly encountered
issues and accompanying solutions.
6.1 General TV issues
The TV does not switch on:
Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
Check that the power cable is securely connected.
The remote control is not working properly: 
Check that the remote control batteries
are correctly inserted according to the +/- orientation.
Replace the remote control batteries if they are flat or weak.
Clean the remote control and TV sensor lens. The standby light on the TV blinks red:
Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.
When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
No action is required. The creaking sound is normal expansion and contraction of the TV as it cools down and warms up. This does not impact performance.
6.2 TV channel issues
Previously installed channels do not appear in
the channel list:
Check that the correct channel list is
selected.
The TV is on, but there is no picture: Check that the antenna is properly connected to the TV.
Check that the correct device is selected as the TV source.
There is sound but no picture:
Check that the picture settings are correctly set.
There is poor TV reception from an antenna connection:
Check that the antenna is properly connected to the TV.
Loudspeakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality.
If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the TV.
If reception on only one channel is poor, fine tune this channel.
There is poor picture quality from connected devices:
Check that the devices are connected properly.
Check that the picture settings are correctly set.
The TV did not save your picture settings: 
Check that the TV location is set to the
home setting. This mode offers you the flexibility to change and save settings.
The picture does not fit the screen; it is too big or too small:
Try using a different picture format. The picture position is incorrect:
Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.