Philips 60PP9502, 55PP9502 manual Troubleshooting, TV has no power

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General Information:Troubleshooting

TROUBLESHOOTING

Check This List of Symptoms and Possible Solutions Before Requesting Service

You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov- ered under your warranty.

If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product. Our representative will be happy to assist you. To reach our Customer Care Center, call 1-800-531-0039.

Difficulties and Possible Solutions (*Q refers to the Quick Use and Setup Guide that came with your TV.)

The TV remote control does not work

•Check that the batteries are installed correctly. See page Q-2*.

•If the batteries are dead, replace them with two “AA” size heavy duty (zinc chloride) or alkaline batteries. See page *Q-2.

•Be no farther than 30 feet from the TV when using the remote control and point the remote toward the remote-sensor window on the TV. See page *Q-2 for the location of the remote-sensor window.

•Clean the remote control and the remote-sensor window on the TV. See page *Q-2 for the location of the remote-sensor window.

•Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote power or TV power/standby button again. To locate the TV power/standby button, see page *Q-2.

•If you have your TV plugged into an AC power strip, ensure that the fuse on the power strip is not blown.

•Check to see if the TV is on a wall switch.

The TV has no power

•Check the TV’s power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote-control power or TV power/standby button again. The location of the TV power/standby button is illustrated on page *Q-2.

•Check that the outlet is not on a wall switch.

•If you are using an AC power strip, be sure the fuse on the power strip is not blown.

You cannot get a picture

•Be sure that you have made signal connections correctly and securely. See pages *Q-1,*Q-2,6–9, and 12–16.

•Check the Tuner Mode control for the correct tuner setting. See page *Q-5.

•Try running the Auto Program feature. See page *Q-5.

•Ensure that you have selected the correct picture signal source using the AV (remote) or Source Select (TV) buttons. See page 24.

•If you are attempting to view a picture from a progressive-scan-capable DVD player to the HD inputs, ensure that you have switched the DVD player to progressive-scan mode. See page 14, as well as the DVD player’s directions-for-use manual.

•If you are using an HD receiver, ensure that its output is set correctly (HD or SD) based on the connection to the TV you have made. See 15. Also, refer to the directions-for-use manual that came with the HD receiver.

Picture is fuzzy or out of focus

Check the set’s convergence and adjust if necessary. See page *Q-7 and pages 33–34.

You cannot see a picture when you play a VCR tape

Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you connected the VCR. See page 24 (AV button) or page *Q-2 (Source Select button).

You cannot tune to a particular channel

•Use the number buttons on the remote instead of the CH +/– buttons. See page *Q-3(remote-control buttons).

•If necessary, select the Tuner Mode and run Auto Program to store channels to the set’s memory. See page *Q-5.

You see scrolling images

Check to ensure that you have made connections correctly. See pages *Q-1,*Q-2,6–9, and 12–16.

The list of difficulties and possible solutions continues on the next page.

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Contents Hdtv Monitor Warranty Verification Important Safety Instructions Contents High-definition component and digital visual interface DVI FeaturesWhatYou Can Connect to Standard Panel Jacks Panel Overview Standard Inputs and OutputsWhatYou Can Connect to High-definition Input Jacks Panel Overview HIGH-DEFINITION InputsRear of TV Connecting a VCRANT Connecting a VCR and Cable BOXSee the section below on using the Audio OUT control Connecting and Using AN Audio HI-FI System with Your TVMaking Optional SURROUND-SOUND Connections Rear of DVD Player Connecting a Standard DVD PlayerCH3CH4 Connecting AN S-VIDEO DeviceAV4 Connecting a DVD Player with PROGRESSIVE-SCAN CapabilityConnecting AN HD Receiver to the HD INPUT-AV 4 Jacks Connect S-VIDEO and audio cables. Note This example usesConnect coaxial cables AV3 Connecting a CamcorderConnecting and Using Headphones with Your TV VCR Programming the TV Remote to Work with Accessory DevicesPlease read through all the steps before beginning Using the CODE-ENTRY Method to Program Your TV RemoteUsing the Search Method to Program Your TV Remote VCR DIRECT-ENTRY Codes for A/V Accessory DevicesTelevision CH & TV/VCR Using the TV Remote with Accessory DevicesSource you want to watch Using the AV and Source Select ButtonsAutoSound Options Using AutosoundColor Picture Using AutopictureSurf List Empty Using AutosurfProgram List CVI Using Program List and Alternate ChannelSleep Timer Control UsingPicture-adjustment Options Adjusting the Picture ControlsPress the STATUS/EXIT button to turn the menu off Setting the EYE Fidelity ControlPicture Sharpness Tint Setting the Dynamic Contrast ControlConverge RED Adjusting the Manual Converge Controls Converge RED/BLUESwap Adjusting the Manual Converge Controls Multipoint RED/BLUEAdjusting the TREBLE, BASS, and Balance Controls Using the AVL Audio Volume Leveler Control Selecting the SURROUND-SOUND Modes Selecting a Surround-sound Option Using Remote ControlSelecting the STEREO/MONO Sound Mode Selecting the SAP Second Audio Program Feature Selecting SAP Using Remote ControlSelecting SAP Using TV Buttons Speakers Using the Bass Boost ControlFeatures Setting the ClockDisplaying the Time Time Setting the TIMER’S Start Time and Stop TimePress the Cursor Ring Right to enter the Features submenu Selecting the TIMER’S ChannelSetting the TIMER’S Activate Control TV TV-Y7 Directed to Older Understanding AutolockTerms PG-13 Parents StronglyFeatures Setting UP the Autolock Access CodePIP Install Closed CAP Using Autolock to Block ChannelsPress the MENU/SELECT Using Autolock to Block by Movie RatingUsing Autolock to Block by TV Rating Control does not affect channel blocks see Turning the Autolock Blocking Control on or OFFUsing Autolock to Block Unrated Broadcasts Using Autolock to Block Broadcasts That have no Rating Press the STATUS/EXIT button on Reviewing Your Current Autolock SettingsMute Using the Closed Captioning ControlSelecting a Picture Format Using the Remote Control Using the PICTURE-FORMAT ControlSelecting a picture Format Using the TV Buttons Turning Active Control on or Off Using the TV Buttons Using Active ControlHD INPUT-AV Model SpecificationsSpace for HD INPUT-AV Setting ColorVideo-game images and scoreboards Care and CleaningTV has no power TroubleshootingYou are not able to get sound Glossary of Television Terms Index Washington/Baltimore call Philadelphia Factory Service LocationsHouston Page Page Page Projection Television Limited Warranty
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