Philips 55PL9523, 44PL9523, 55PL9223 setup guide Troubleshooting

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Troubleshooting

Review This List of Symptoms and Checks Before Requesting Service

You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov- ered under your warranty.

If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product. Our representative will be happy to assist you. To reach our Customer Care Center, call 1-800-531-0039.

Reset your Cineos TV

Modern TVs are complicated systems which consist of multiple hardware and software subsystems which operate in conjunction with each other. One consequence of the increasing complexity of televisions is that they often require some additional time to fully power on or off as all of the subsystems must power up or down as well. Occasionally one of these subsystems may not fully engage or disengage before an additional function is begun- for example pressing numerous buttons on the remote before the set is fully powered up. In such cases, the set may appear to be frozen or non-responsive.

If you are experiencing unexpected behavior from your Cineos TV the first possible fix is to unplug the set from the outlet for a minute or so. This will ensure that all subsystems are fully powered down. Then plug it back in after which the Cineos will restart and perform internal diagnostics which should result in normal operation.

TV-related Checks

The TV won’t switch on.

Make sure the power plug is plugged in.

If you’re using the TV remote control to turn the TV on, be sure the remote is in TV mode. (page *Q6)

Plug something else in to be sure the wall outlet (or extension cord) is receiving power.

The remote control could have a problem. See the troubleshooting section “Remote-related Checks” on page 74.

Make sure the lamp door is not ajar. The TV is designed not to operate with the lamp door open. (pages *Q1, 71)

If a red light is blinking on the front of the TV, the set has entered protection mode. If this happens it usually means you simply need to reset the TV. Unplug the TV for 60 seconds. Then plug the TV in and try to switch it on. If the light is still blinking red, call the Customer Care Center at 1-800-531-0039.

The TV switches off unexpectedly.

If the lamp door is open, the TV will shut down. The TV is designed not to operate when the lamp door is ajar.

If a red light is blinking on the front of the TV, the set has entered protection mode. Unplug and plug the set back in a couple of times and try to switch it on. If the problem persists, contact the Customer Care Center at 1-800-531-0039.

The Sleeptimer may have been set to turn the TV off. Turn the TV back on if desired. (page 48)

The TV switches on unexpectedly.

• The On Timer may have been set. (page 49)

An on-screen message tells you that it is time to replace the lamp.

The message appears on screen when the lamp has 100 hours of life left, and will reappear each time the TV is turned on until the lamp is replaced. Prepare to replace the lamp or take action right away. (pages 70–72)

An on-screen message instructs you to check the air inlets for blockage.

• Check the air inlets and filters for blockage and clean or replace the air filters as necessary. (pages 68–69)

You have a picture but no sound.

Make sure Mute is not on. (page *Q6)

The TV speakers may be turned off. Make sure the Center Channel Amp Switch on the back of the TV is in the INT position. (page 7)

*Q refers to the Quick Use and Setup Guide that came with your TV.

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Contents Hdtv Monitor Liquid-crystal-on-silicon Lcos High-definition ImagingProduct Ownership Dear Philips product ownerImportant Safety Instructions Contents Features Your High-definition-ready Set Information about TV SignalsResolution information Interlaced ScanDescriptions of Jacks, Cables, and Connectors AV 1 Input Jacks Signals accepted Ntsc Panel Jack Compatibility InformationPre-connection Recommendations Positioning the TVConnecting a VCR Color Coding Used on Jacks and Plugs to simplify connectionsConnecting a VCR and Cable Box Back of TVConnecting an S-Video Device Back of TVConnecting a Standard DVD Player Helpful HintsConnecting a Progressive-scan DVD Player Back of TVConnecting an HD Satellite Receiver to YPbPr Connecting an HD Satellite Receiver to DVI ListedConnecting Surround Sound Equipment Front SpeakersConnecting to the Side Inputs Video Game System Labeling the Audio/Video Input Sources Source Select Mode TV, CBL,VCR,AMP, HD, SAT, DVD, or CDVolume VOL Picture FormatAlternate Audio Power-StandbyVCR Prog functional only in VCR mode Surround SoundProgramming the TV Remote to Operate Accessory Devices Using the Code Entry Method0809 Setup Codes for Accessory Devices VCR Power VCR ModeVCR Timer VCR ProgUsing Active Control Plus Active Control Plus+ SettingsUsing the Zoom Control Adjusting/Setting the Picture Controls Picture Control SettingsSelecting a Digital Processing Option Selecting a Dynamic Contrast Option Press the Cursor Right button to select PictureSelecting a DNR Dynamic Noise Reduction Option DNR is not available for use with input sources AV3-AV6Turning on Color Enhancement Selecting an AutoPicture Option AutoPicture OptionsSelecting a Picture Format Option Your TV’s Picture Format OptionsPicture Automatic To control the Headphone volume Adjusting the TV and Headphone VolumeTo control the television volume Selecting a TV Equalizer Option Adjusting TV Speaker Balance Turning Loudness on or off Selecting a Sound Mode Option Using Alternate Audio SAP Setting the TV for Stereo Programming Turning the AVL Audio Volume Leveler on or off Adjusting the Delta Volume Selecting an AutoSound Option AutoSound OptionsUsing Closed Captioning CC-1, CC-2, CC-3, or CC-4-DialogueSetting the Sleeptimer Setting the On Timer Using the Channel List Removing Channels from the Channel List Using Lock Channel Using Lock After CancelBlocking Programming Based on TV Ratings TV Ratings from TV BroadcastersBlocking Programming Based on Movie Ratings Movie RatingsTurning the Antenna Attenuator on or off Using Surf Using Dual Screen and PIP When using PIP3 or PIP6 When using Dual ScreenWhen using Large or Small PIP To reposition the PIP screenSelecting a Picture Freeze Option Freeze Replay Photo finishResetting the Audio/Video Settings to Factory Default Values Minimum mode default mode Selecting an On-screen Display OptionSetting up or Changing a PIN Personal Identification Number Setting the Subwoofer Control Setting the Clock-Auto Clock Mode Auto Clock ChannelSetting the Clock Manually General Source For AutoProgram Using Installation Features Language and AutoprogramFor Language Cleaning the Cabinet Cleaning the ScreenCleaning or Replacing the Filters Replacing the Lamp Groove Resetting the Lamp’s Lifetime Counter You have changed the lampTroubleshooting You have no picture and no sound Remote-related Checks Remote control does not workTV-related Checks You have no picture You see scrolling imagesProduct Specifications PictureIndex Picture ControlsThis page intentionally left blank This page intentionally left blank Philips Limited Warranty