Philips DSX 5353 Cannot access program, Cannot order PPV program, Cannot cancel PPV, No picture

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SMART HELP

Where To Find Help

The banner area at the top of the display provides context sensitive help text based on the

menu, sub-menu, or object you select. General help is avail- able by highlighting the "?" icon at the

bottom of the Guide screen and pressing OK.

Error messages that display on the screen are self-explana- tory. Some possible error messages are explained below.To remove an error message from the screen, press OK.

Cannot access program.

• Check that you are subscribing to the station to which you want to tune. Call DIRECTV if you are not sure.

•Be sure the system is not locked as indicated by the lock icon in the banner.

Cannot order PPV program.

•It may be too late to purchase this program. Check for other showtimes.

•Make sure the PPV option is not locked (see page 27).

•Program may exceed purchase limit.

•Your access card may be full. Call DIRECTV.

•Telephone line(s) not installed or attached correctly.

Cannot cancel PPV.

•You cannot cancel PPV orders that you've watched or tuned to. However, you can cancel programs you've ordered but haven't watched even if it has already aired.

Guide does not tune to the selected program.

•Press OK to select the program you highlighted.

Cannot display favorite stations.

•You must set up your Favorites list before favorite channels will display (see page 32).

Locks not working.

•Check that the system is locked (see page 33).

Cannot access lock screens.

•The system must be unlocked before you can make changes to the access control lock settings (see page 33).

Cannot lock or unlock the system

•Make sure you enter the correct access code. If you've lost or forgotten your access code, call DIRECTV.

No picture.

•Make sure the TV power is on.

•Make sure all power cords are connected.

•Make sure the TV input is set properly.

• Make sure the TV source is set properly on the TV. Press the TV/SAT button on the remote control.

•If you are receiving only a few stations, call DIRECTV to have your programming activated. Check that the

Satellite Receiver is on. Check that the smart card is inserted properly in the Satellite Receiver (see page 12).

•Check the satellite antenna's signal strength (see page 20).To ensure a quality picture, make sure the signal is coming directly from the Satellite Receiver and not through your VCR.

•Make sure the coaxial cable is properly connected to the antenna's LNB.

•Check the cable for kinks.

Alternate audio track is not available.

•Not all programs offer alternate audio tracks and are indicated by the I-II symbol in the banner. Press ALT AUDIO to see a list of available languages.

Audio track language is incorrect.

• Check the default language settings (see page. 35).The program provider may not make available all the languages

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Contents DSX Verification of ownership Warranty Owner ConfirmationCare. Quick stops, excessive force, and uneven surfaces Safety Instructions Read Before Operating EquipmentPart 68 Analog Device Warnings Safety Instructions CONT’DGeneral Information Federal Communication Commission FCCDisclaimers Table of ContentsOverview FeaturesMenu Mode Getting Started Standby ModeTV Mode Guide ModeBattery Installation Preparing Your Remote ControlControls and Connections Front ViewSmart Help Rear ViewIf your Television has Audio/Video A/V ConnectorsConnecting to Your Existing Equipment If your Television has RF UHF/VHF Connection OnlySecondary Audio/Video Outputs Connecting the VCRConnecting to Your Existing Equipment CONT’D If you have a TV and a VCRVCR controller output DSX3575 only Inserting Your Access CardTo Replace the Access Card Replacing the Access CardSwitching Your Satellite Receiver on and OFF Guide mode returns to the previous state Remote Control USE SatelliteMenu mode inactive Guide mode goes to channel entered in GuidePress to turn TV on or off For channel surfing Remote Control USE TVSwitches audio on and off VOL +Press to play a tape For channel surfing Remote Control USE VCRPress once to start a recording Press to turn VCR on or offManually Setting the Remote to Operate a TV or VCR Programming the Universal Remote ControlAutomatic Search Programming the Universal Remote Control Contd TV Codes ContdVCR Codes Button and OK Dish ConfigurationOn Screen Installation Enter Zip CodeSystem Test On Screen Installation CONT’DVCR Control DSX5375R only Point DishVCR Controller Set Up To access the installation menuVCR Controller DSX 5375R only Short Banner General Operation of Your Directv ReceiverBanner Notification Displays Browse BannerNotification Displays Song ID DisplaysProgram list What’s In the GuideDirectv Programming Guide Short bannerDirectv Programming Guide CONT’D Using the GuideTo tag a PPV program Using the Guide cont’dTag a program for future viewing or recording to a VCR To tag a non-PPV programTo purchase a PPV program Pay Per View PPVFavorite Channels ThemesTaglist To change audio tracks when availableAlternate Audio Options MenuGo to Date Software Upgrade MessageMessages HelpGeneral Settings Navigating In Menu ModeMenu Mode Defaults Using the MenuGeneral Settings CONT’D Selecting a Screen Format HeaderImages appear as broadcasted To Configure or Edit Favorites List To Edit a Favorites List NameTo display favorite channels Lock/Unlock The System Change PasswordAccess Control To change your passwordConfirm the selection and go to the previous menu Access Control CONT’DChannel Lock Set Spending LimitTo set the Maturity Rating Replace Access CardRating Limit Preferred LanguagePurchases To cancel purchasesCompleted Purchases Pending PurchasesInstallation UpgradesTo view upgrades Smart Help MailCannot order PPV program Cannot access programCannot cancel PPV Cannot access lock screensGlossary Smart Help CONT’DGlossary CONT’D SpecificationsIndex For warranty coverage Model Number Serial Number Limited Warranty
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