11. My remote control no longer works.
If the remote control no longer works properly, this probably means the batteries need replacing. In order to function correctly, the remote control requires direct contact with the Digital Cable Receiver, without any obstacles between them. If it still doesn’t work, contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).
12.The UPC Digital TV sound is quieter than the sound of the analog channels from the standard Radio/TV package. How can I increase the volume?
You can increase or decrease the volume of UPC Digital TV by selecting the TV settings option from the Settings menu.
13.The volume keys on the remote control do not work. I cannot change the volume for any programmes.What must I do?
To increase or decrease the volume for UPC Digital TV programmes with the remote control, the remote control must first be set up for use with your television. If you do not set up the remote control, you will only be able to increase or decrease the volume with the remote control for your television.The Setting up the remote control chapter describes how to set up the remote control for use with other devices.
14.The television picture is pixelated or the “Signaalverlies” screen appears. Symptoms of interference or signal loss on the cable network (which can be due to a number of reasons) include pixelation (visible blocks) of the picture from the Digital Cable Receiver.The signal received by the Digital Cable Receiver is too weak. If the pixelated effect continues or the message “Signaal verlies: Er schijnt geen signaal te zijn” appears, it is important that you first check the coaxial cable between the wall socket and the Digital Cable Receiver. It is imperative for the quality of the digital TV signal that the
supplied cables or other cables compliant with the C12 standard are used (C12 is short for Coax12 - this cable meets the attenuation (loss) and irradiation requirements). If you are using your own distributors or amplifiers, disconnect them first and connect the Digital Cable Receiver directly to the wall socket. Use the RF Out output on the Digital Cable Receiver if you want to feed the analog television signal to several televisions in your home. If the picture remains pixelated after the cables have been checked or the “Signaal verlies: Er schijnt geen signaal te zijn” does not disappear, please contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).
15.The Digital Cable Receiver has crashed and I cannot do anything anymore. Unfortunately, the Digital Cable Receiver sometimes crashes and can no longer be operated by the remote control or the buttons on the front panel of the Digital Cable Receiver. One possible reason for the Digital Cable Receiver crashing is that the device is currently receiving new information. In this case, the message Software Download in Progress will appear on screen.The message will disappear from your screen as soon as the Digital Cable Receiver has finished receiving the information.You can now resume using the UPC Digital TV services. If the Digital Cable Receiver does not respond and/or the Software Download in Progress message does not appear, it may help to briefly disconnect the mains power to the Digital Cable Receiver.
If the Digital Cable Receiver still does not work after this, please contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).
16.I have connected the Digital Cable Receiver and a screen now prompts me to enter a location code.What should I do? You must enter the location code for the town/ city in which you live.
The location code can be found in the Additional information chapter.
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