Philips DCR5012 manual Wrong TV format

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19.Wrong TV format

17.The following message appears: “‘signaal verlies, er schijnt geen signaal te zijn...”.What should I do?

This message indicates that the signal received by your Digital Cable Receiver is too weak or there is no signal.

Check that your Digital Cable Receiver is directly connected to the wall socket - without any intermediate non-UPC devices, distributors or amplifiers. If the problem cannot be resolved, please contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).

18.I have completed the installation procedure, however the picture is very poor.What must I do?

There can be several reasons for poor picture quality - how would you describe the visible symptoms of the fault?

19.Wrong TV format

The wrong picture format may also be set in the TV settings option of the Settings menu.

20.Stripes, interference, black & white, specks, blurry or discoloured picture: These faults are caused by the cable between the Digital Cable Receiver and your television or other external devices. Check whether these cables are faulty or the connectors are loose and replace the cables.

Black, frozen, pixelated picture:

This fault is caused by a problem in the signal received by the device. Possible causes include poor or loose cables or malfunctions in our network. Check that the Digital Cable Receiver is directly connected to the wall socket - without any intermediate non-UPC devices, distributors or amplifiers. If the problem cannot be resolved, please contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).

21.The device seems slow when I’m zapping.

Changing channels with digital television takes approximately half a second longer than with analog television and switching between HD and SD channels might also take longer.

22.Should I leave the Digital Cable Receiver in standby mode when I’m not watching television?

The Digital Cable Receiver regularly receives software updates via the cable network. New services (such as new games) are also received via these “software downloads”. In order to receive the new software (and new services), it is important that you leave the Digital Cable Receiver in standby mode if you are not using it.

23.What do I have to check when connecting the Digital Cable Receiver? It is important that you directly connect your Digital Cable Receiver to the wall socket, without any intermediate non-UPC devices, distributors or amplifiers.There must also be sufficient space around the Digital Cable Receiver to ensure proper ventilation.

24.I have several televisions at home. Can I watch UPC Digital TV on all of them? This is not possible, unfortunately.The “digital” signal can only be used with one television.

By connecting a distributor to the aerial (RF) output, your “normal” analog TV signal can be distributed to the other televisions in your home.

25.I have just connected the Digital Cable Receiver but don’t see a picture.What should I do?

Check whether the Digital Cable Receiver is connected to the 230V mains voltage.Also check whether the Digital Cable Receiver has been correctly connected to the television and that the right channel has been selected.

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Frequently asked questions

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Contents Digital Cable Receiver Digitale KabelontvangerGuarantee and service Table of contentsTechnical data 4 Using your Digital Cable ReceiverDanger 2 ImportantWarnings DangerRefer also to the cautions throughout this manual 3Your Digital Cable Receiver 3.2What you also need 3.1What’s in the box?3.3Overview Remote control unitMain unit Main unit backside4.1Prepare Prepare the remote control 3.5How to read this manual Danger4 Getting started 3.4 Main menu overviewCheck the smart card 4.3Install4.2Connect Danger HDMI connectionPress OK.The UPC Digital TV status screen appears Search failure 5Using your Digital Cable Receiver5.2Changing channels Zapping5.4Zapping with the Programme Information Bar Selecting the channel numberYou now have the following options 5.6Favourite channels 5.5Additional programme informationZapping with favourites Press and to select Soundtrack or Subtitles6.1Digital Cable Receiver full overview 6Use more of your Digital Cable ReceiverMain unit Main unit backside6.2Remote control full overview 6.3.2Using the menus Interactive Services for playing games6.3Main menu full overview Selecting an option from a list6.4.2All channels 6.4.1UPC TV GuideDisplaying the All channels screen Setting favourites 6.4.3Settings Blocking channelsOn the selected channel Deleting favouritesSetting a reminder using the UPC TV Guide 6.4.5Setting remindersSummary of reminders 6.5.1Displaying the Settings menu 6.5Settings full overview6.5.2PIN settings Select Parental control from the PINCustomer PIN and extra PIN Protecting access to UPC On Demand Adult filmsChanging the PIN code Select Parental control from the PINPress of your remote control Settings required List of PIN settingsYour requirement Incorrect PIN code enteredDisplaying the Preference settings menu 6.5.3 Preference settingssee chapter Displaying the Settings Select Preference settings usingDisplaying the UPC On Demand menu 6.6UPC services 6.6.1UPC On DemandFilms You can now choose from the following optionsMore Information Kinderprogramma’sDocumentaires TV-SeriesMuziek ErotiekCatch-upTV Paused itemsDisplaying Paused items 6.6.2UPC Digital Radio Confirm the purchaseViewing all radio channels There are two options when ordering a filmAll radio channels Access FavouritesFavourites Compile a list with favourite channelsDisplaying Interactive menu 7.1Cleaning 7 Maintenance7.2Replacement 7.3DisposalAutomatically search for setup code 8.1Setting up the remote control8Accessories and connections 8.2Connections Scart connection Replacing the batteriesAudio connection Recorder connectionCoaxial Cables 8.3In-homecabling checkPlugs SplittersAmplifiers 9 Guarantee and servicePower 10 Technical dataDimensions AccessoriesList of activation codes Additional informationTV setup codes Blaupunkt 0744 Video setup codes Nikkai Philips 0569, 0676, 0915, 0533, 1941 12Frequently asked questions 5.Have you lost or forgotten your PIN code? 11. My remote control no longer works 19.Wrong TV format 26.How do I connect the Digital Cable Receiver? Frequently asked questionsAnalogue audio 13 Glossary of termsAspect ratio DelaySDTV scart Loop-throughSmart card SurroundInstall First installation, Search failure 14 IndexProgramme Information Bar, Remote control Connect basic connection, Favourite listsPHILIPS Nederland / The Netherlands Contact informationUPC Centre Almere Stad UPC Centre AmsterdamTrademarks and partner logos UPC Customer ServiceWebsites Page Document order number