17.The following message appears: “‘signaal verlies, er schijnt geen signaal te zijn...”.What should I do?
This message indicates that the signal received by your Digital Cable Receiver is too weak or there is no signal.
Check that your Digital Cable Receiver is directly connected to the wall socket - without any intermediate
18.I have completed the installation procedure, however the picture is very poor.What must I do?
There can be several reasons for poor picture quality - how would you describe the visible symptoms of the fault?
19.Wrong TV format
The wrong picture format may also be set in the TV settings option of the Settings menu.
20.Stripes, interference, black & white, specks, blurry or discoloured picture: These faults are caused by the cable between the Digital Cable Receiver and your television or other external devices. Check whether these cables are faulty or the connectors are loose and replace the cables.
Black, frozen, pixelated picture:
This fault is caused by a problem in the signal received by the device. Possible causes include poor or loose cables or malfunctions in our network. Check that the Digital Cable Receiver is directly connected to the wall socket - without any intermediate
21.The device seems slow when I’m zapping.
Changing channels with digital television takes approximately half a second longer than with analog television and switching between HD and SD channels might also take longer.
22.Should I leave the Digital Cable Receiver in standby mode when I’m not watching television?
The Digital Cable Receiver regularly receives software updates via the cable network. New services (such as new games) are also received via these “software downloads”. In order to receive the new software (and new services), it is important that you leave the Digital Cable Receiver in standby mode if you are not using it.
23.What do I have to check when connecting the Digital Cable Receiver? It is important that you directly connect your Digital Cable Receiver to the wall socket, without any intermediate
24.I have several televisions at home. Can I watch UPC Digital TV on all of them? This is not possible, unfortunately.The “digital” signal can only be used with one television.
By connecting a distributor to the aerial (RF) output, your “normal” analog TV signal can be distributed to the other televisions in your home.
25.I have just connected the Digital Cable Receiver but don’t see a picture.What should I do?
Check whether the Digital Cable Receiver is connected to the 230V mains voltage.Also check whether the Digital Cable Receiver has been correctly connected to the television and that the right channel has been selected.
109 | Frequently asked questions |