VeriFone 1000SE manual Service and Support, Maintenance, Cleaning, Returns

		CHAPTER 4
Service and Support
Maintenance		PINpad 1000SE units have no user-serviceable parts. Unless otherwise
and Cleaning		instructed, do not, under any circumstances, attempt any service, adjustments, or
		repairs on this unit.
		To clean the unit, periodically use a clean cloth slightly dampened with water and
		a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
		cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and
		Documentation).
	CAUTION	Never use thinner, trichloroethylene, or ketone-based solvents – they can
		deteriorate plastic or rubber parts.
		Because the PINpad 1000SE unit can be damaged by liquid, do not spray cleaners
		or other solutions directly onto the keypad or display. Always apply the cleaner to a
		cloth before cleaning the device.
Service		For PINpad 1000SE equipment failures that cannot be resolved by your help desk
Returns		or service department, contact one of the following hotlines for product service
		and repair information:

NOTE

• USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST

• International – Contact your VeriFone representative

Before returning PINpad 1000SE unit(s) to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more PINpad 1000SE units for repair or replacement (U.S. customers only).

International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.

1 Gather the following information from the printed labels (see Figure 8) on the bottom of each PINpad 1000SE unit to be returned:

• Product ID, including the model and part number. For example, “P003-160-01.”

• Serial number (S/N xxx-xxx-xxx)

2 Within the United States, call VeriFone toll-free at 1-800-834-9133.

PINPAD 1000SE INSTALLATION GUIDE 19