SERVICE AND SUPPORT
Service Returns
NOTE
3Select the MRA option from the automated message. The MRA department is open
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at
•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”
•Include a telephone number where you can be reached, as well as your fax number.
•You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each PINpad 1000SE unit you return to VeriFone, even if you are returning several of the same model.
5Describe the problem(s).
6Provide the shipping address where the repaired or replacement unit must be returned.
7Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the PINpad 1000SE unit(s) you are returning for service or repair (serial numbers are located on the bottom of the unit (see Figure 8).
•Shipping documentation, such as air bill numbers used to trace the shipment.
•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the PINpad 1000SE unit).
MODEL NUMBER
SERIAL NUMBER
Figure 8 Information Label on Unit Bottom
20PINPAD 1000SE INSTALLATION GUIDE