Troubleshooting Guidelines

CHAPTER 5

This chapter lists typical malfunctions that may occur while operating a PINpad 1000SE unit and the appropriate corrective action. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local VeriFone representative for assistance.

NOTE The PINpad 1000SE unit uses a tamper-evident case. The PINpad 1000SE unit contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.

Display Panel

Does Not Work

Keypad Does Not Respond

1Check all the cable connections.

2Check the controller's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controller's power pack with another power pack.

3The controller's application program might not be loaded correctly. Download the application program and try again.

4Run the display reliability test (option 5) as described in Section 3 in the PINpad 1000SE Reference and Programmers Manual (VPN - 22903).

5If the problem persists, contact your local VeriFone representative.

1Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work.

2Run the keypad reliability test (Option 4) as described in Section 3 in the PINpad 1000SE Reference and Programmers Manual (VPN - 22903).

3If the problem persists, contact your local VeriFone representative.

PINPAD 1000SE INSTALLATION GUIDE