Troubleshooting 99
Channel tuning problems
If you hear no sound, try setting the MTS feature to Stereo mode, see “Selecting stereo/SAP broadcasts” on page 72.
If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode, see “Selecting stereo/SAP broadcasts” on page 72.
If you hear audio that seems incorrect for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode, see “Selecting stereo/ SAP broadcasts” on page 72.
Remote control problems
Remove all obstructions between the remote control and the TV.
Replace the remote control’s batteries, see “Installing batteries” on page 36.
Your TV’s remote control may not operate certain features on your external devices. Refer to the User’s Guide for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device, see “Learning about the remote control” on page 39.
If the TV still does not act as expected, perform the Reset Factory Defaults procedure, see “Resetting Factory Defaults” on page 51.
Channel tuning problems
The Auto Tuning feature may have erased the channel from memory. Add the channel to the channel memory, see “Storing channels in memory (optional)” on page 47.
The Lock feature may have blocked the channel. Unblock the channel, see “Locking channels” on page 76.
If you cannot tune digital channels, check the antenna configuration. If the problem persists, clear all channels from the channel list and reprogram channels into memory, see “Storing channels in memory (optional)” on page 47. For additional information, see “TV stops responding to controls.” on page 96. If the problem persists, use the Reset Factory Defaults procedure, see “Resetting Factory Defaults” on page 51.