Concord Camera 3.1 Megapixels Digital Camera manual Getting Help

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GETTING HELP

GETTING HELP

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section (page 61) first, as it contains some of the most common problems that users encounter. The section lists a number of possible quick-and-easy solutions, which might solve the problem, allowing you to continue enjoying your new Concord 3-Megapixel 3x Optical Zoom Digital Camera

.Website Customer Support/FAQ

For problems that are not listed in the Troubleshooting section, please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E-mail address link to the customer support center in the ”Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:

Camera Information:

Computer Information:

Name of camera model

Operating System

Camera Serial Number

Processor Speed (MHz)

 

Computer Maker and Model

 

Amount of memory

 

Exact Error message received

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada

ArcSoft, Inc.

46601 Fremont Blvd.

Fremont, CA 94538

Tel: (510) 440-9901

Fax: (510) 440-1270

E-mail: support@arcsoft.com

Europe

Unit 14, Shannon Industrial Estate Shannon, Co. Clare, Ireland

Tel: +353 (0) 61-702087

Fax: +353 (0) 61-702001

E-Mail: europe@arcsoft.com

China

Japan

ArcSoft Beijing Co., Ltd.

ArcSoft Japan

No. 6 South Capital Gym Road

9F, 1-21-9, Higashi-Gotanda,

Beijing New Century Hotel Office

Shinagawa-ku,

Building, #1060

Tokyo 141-0022, Japan

Beijing 100044, China

Tel: +81-3-5795-1392

Tel: 8610-6849-1368

Fax: +81-3-5795-1397

Fax: 8610-6849-1367

E-Mail: support@arcsoft.jp

E-Mail:tech@arcsoft.com.cn

 

Latin America (local call only)

Taiwan

Tel (Brazil): 00817-200-0709

ArcSoft Inc. Taiwan Branch

Tel (Chile): 800-202-797

Tel: +886 (0) 2-2506-9355

E-Mail:

Fax: +886 (0) 2-2506-8922

latinsupport@arcsoftsupport.com

E-Mail: support@arcsoft.com.tw

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Contents Page English Camera Features Camera OverviewTop/Front Bottom/BackTable of Contents Customizing the Camera Settings Getting Started Attaching the Wrist StrapLoading the Batteries Turning the Camera on and OFFSetting the LANGUAGE, Date and Time TV Broadcast StandardsChecking the Battery Power Level Turning the LCD/ICONS on or OFFInternal MEMORY/INSERTING the Memory Card Internal MemoryStatus Memory in Use Inserting the Memory CardSetting the CAMERA’S Operational Modes Review ModeVideo Mode Taking PicturesBlinking Live View Through the LCDFlash Ready LED Lit Using AUTO-FOCUS Lock Using the focus lockAuto-Focus LED Auto-Focus FrameSetting the Flash To set the flashUsing the Optical Zoom Using the Digital ZoomHow to use digital zoom Activating/Deactivating Digital ZoomTaking Pictures in Macro Mode CLOSE-UP Shots Taking Continuous ShotsTaking Pictures with SELF-TIMER Photography HintsUsing the Main Menu in Camera Mode Setting Capture Mode Taking Pictures in Sport ModeCapture Mode Option Description Setting Sport ModeSetting Image Quality Setting Image ResolutionTo change the image quality Images Stored on 6MB memory approxHow to change the resolution Images Stored on 16MB memory approx3MP Images Stored on 128MB memory approxSelecting Scene Modes To set the scene selectionSetting White Balance Selecting the Picture EffectTo change the White Balance SepiaSetting Exposure Compensation Exposure CompensationMode To change the Exposure Compensation levelCamera raises sensitivity automatically to compensate Setting the ISO SensitivityISO Setting Description Auto default To change Light Metering mode Setting Light Metering ModeSetting Auto Focus AF Mode Taking Video Clips Taking Video ClipsTo record a video clip To stop recordingHow to Use the Main Menu in Video Clip Mode Recording a Video Clip with the SELF-TIMERUsing the Main Menu in Video Clip Mode Setting Video Clip Resolution To change the video resolutionReviewing Your Files Reviewing the PICTURES/VIDEO ClipsTo review pictures/video clips File Indication File TypeEnlarging the Pictures To enlargeUsing the Delete Button to Delete Your Files Using the Quick Access ButtonUsing the review menu Deleting in Quick View Mode Camera ModeDeleting in Review Mode Deleting in Thumbnail Review ModeDelete One Delete AllUsing the Review Menu How to use the Menu in Review modeDeleting All Files Deleting One File by Using the Review MenuDeleting Your Files Running a Slide Show To run a slide showTo repeat a slide show Transferring Files from Internal Memory to SD CardTo set the slide show time interval Rotating the Images Customizing the Camera Settings To use the Setup menu Setup Setting Options Description Setup Menu and FeaturesSetting the AUTO-OFF Time Setting the Language Setting the Date and TimeSetting the LCD Brightness To set the LanguageFormatting the Internal Memory or Memory Card Setting Quick View Time Interval How to select Quick View time phraseTurning the Beep on or OFF To activate/deactivate the beepCondition Setting AF Assist LightHow to change AF assist light setting Restoring Factory Default Settings To restore the default settings in your cameraTable below lists the default settings Option Default StatusSoftware Installation Guide Installation RequirementsComputer System Requirements Windows MacintoshOption Description Using the Installer Splash ScreenColor Flow Diagram for Software Installation Identifying your operating systemIdentifying Your Operating System System Proceed toInstalling the Driver and Directx 9 Windows 98/98SE StepCamera Drivers Step Click NextStep Click Finish Installing Directx 9- Windows Microsoft DirectXInstalling Arcsoft Photoimpression ALL Windows Users ArcSoft PhotoImpressionMake sure the two applications are checked and then Adobe Acrobat Reader Step Status bar Click NextClick Next Step Connecting the Camera to the Computer Downloading Pictures and Video Clips Onto Your ComputerDownloading files from the camera Downloading Pictures and Video Clips onto your computerUsing Arcsoft Photoimpression Windows only Macintosh Unplugging Your Camera from the ComputerWindows ME/2000/XP TV Mode Changing the TV Mode SettingConnecting the Camera to the Television Using the TV AS a Live ViewfinderError Messages PICTURES/VIDEO Clips TroubleshootingSymptom Possible Cause Possible Solution Camera Symptom Possible Cause Possible Solution Taking PicturesExtended period of time Set the camera to the proper Viewing Video Clips on the Computer Windows 98/98SE/2000 Symptom Possible Cause Possible Solution LCDInstalling Software and Drivers SD Cards Rechargeable BatteriesGetting Help Camera Specifications Images Stored on 64MB memory approx Storage CapacityImages Stored on 32MB memory approx Camera Specifications Safety Tips and Maintenance Cleaning the camera bodyCleaning the lens, viewfinder and LCD Cleaning the battery contactsSafety Tips Precautions for the cameraPrecautions for batteries Precautions for SD Memory CardsRepair or malfunction Regulator Information FCC InformationTested to comply With FCC standards For Home or Office USE User InformationVersion 1.1 515652-01 R2
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