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| z The port number assigned in your camera might | not | be | ||||
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| available via Internet. Check your ISP for available port. |
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| z | The proxy server may prevent you from connecting directly to | |||||
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| the camera, set up not to use the proxy server. |
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| z | Confirm that Default Gateway address is correct. |
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| z The router needs Port Forwarding | feature. Refer | to your | ||||
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| router's manual for details. |
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| z Packet Filtering of the router may | prohibit | access | from | an | ||
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| external network. Refer to your router's manual for details. |
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| z Access the camera from the Internet with the | global | IP | ||||
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| address of the router and port number of camera. |
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| ||
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| z Some routers reject the global IP | address to access | the | ||||
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| camera on the same LAN. Access with the private IP address | |||||
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| and correct port number of camera. |
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| z | When you use DDNS, you need to set Default Gateway and | |||||
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| DNS server address. |
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| z If it’s not working after above procedure, | reset | camera | to | |||
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| default setting and installed it again. |
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| z If the problem is not solved, the camera | might | be faulty. | ||||
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| Contact your dealer for further help. |
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| z | The first time the PC connects to camera, a | |||||
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| Warning window will appear to download ActiveX Controls. | |||||
Image or video does not |
| When using Windows XP, or Vista, log on with an appropriate | |||||||||
| account that is authorized to install applications. |
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appear in the main page. |
| Network congestion may prevent the Image screen from | |||||||||
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| z | ||||||
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| appearing quickly. You may choose lower resolution to reduce | |||||
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| the required bandwidth. |
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| Go to C:\Windows\Downloaded Program Files and check to see | ||||||
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| if there is an entry for the file “IPCamera Control”. The status | ||||||
Check | the |
| camera’s | column should show “Installed”. If the file is not listed, make sure | |||||||
ActiveX | is | installed on | your Security Settings in Internet Explorer | are | configured | ||||||
your computer |
| properly and then try reloading the camera’s home page. Most | |||||||||
| likely, the ActiveX control did not download and install correctly. | ||||||||||
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| Check your Internet Explorer security settings and then close | ||||||
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| and restart Internet Explorer. Try to browse and log in again. |
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Internet Explorer displays |
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the | following | message: |
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| ||
“Your | current | security | Set up the IE security settings or configure the individual settings | ||||||||
settings |
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| prohibit | to allow downloading and scripting of ActiveX controls. |
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downloading |
| ActiveX |
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controls”. |
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| z Might be caused from the firewall protection. Check | the | |||||
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| Internet firewall with your system or network administrator. | |||||
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| The firewall may need to have some settings changed in order | |||||
The | camera | work locally |
| for the camera to be accessible outside your LAN. |
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| |||||
but not externally. | z | Make sure that the camera isn’t conflicting with any other web | |||||||||
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| server running on your LAN. |
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| z Check the configuration of the router settings | allow | the | ||||
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| camera to be accessed outside your local LAN. |
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| 64 |
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