D-Link DCS-900W Contacting Technical Support, Tech Support for customers within the United States

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Contacting Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through our website, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet: http://support.dlink.com email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 8:30am to 9:00pm EST

D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

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Contents Version LinkSecuriCamContents Package Contents Simple to Use Features & Benefits802.11b Wireless or Ethernet/Fast Ethernet Support IntroductionBroad Range of Applications Web ConfigurationRemote Monitoring Utility Connections EthernetCable ConnectorDC Power Connector Reset ButtonBottom Panel view Leds Power LEDAttach the Antenna Hardware InstallationSecurity Using the Setup Wizard Using the Setup Wizard Click Wizard to begin Using the Setup Wizard Click Link Click Yes Web Configuration DCS-900W ConfigurationStatus Help DCS-900W ConfigurationAdvanced ToolsAdvanced System Manually Assign Camera NameLocation IP AssignmentAssign Automatically Using DNS IP Address Dynamic DNS Ascii input format Wireless InterfaceHEX input format LED ControlOpen Second Port Loading ActiveX FromApply/Cancel Installing the DCS-900W Behind a Router Single Camera InstallationAssign a Local IP Address for Your Camera Identify Your Camera on the NetworkOpen Second Port For Installing Multiple CamerasAssigning and opening second port in the DCS-900W Router SET-UP and Installation Assigning and Opening Virtual Server Ports Open Virtual Server Ports To Enable Remote Image ViewingViewing Your Camera Advanced Video Light Frequency Tools AdminPassword with a Important Information User PasswordAdd User User NameIP Address Tools TimeDateTime TimeZone ProtocolStatus Tools DefaultFactory Reset ActiveX Completing Your Camera ConfigurationJava IPView Lite Application Installation IPView Lite Application Installation Click Continue Anyway IPViewLite IPView Lite Application Installation IPView Lite IPView LiteIPView Lite How to Change the PasswordChange Password Changing the IP Address How to Change the IP AddressIPView Lite How to Add a Camera IPView Lite IPView Lite- Getting Started How to Add/Delete a CameraHow to Delete a Camera How to Format the Camera view How to take a Snap-Shot with the Camera How to Rotate the Video viewHow to Stop Recording How to Start RecordingGeneral Camera Property Settings GeneralIP Assignment Camera Property Settings IP AssignmentDNS Camera Property Settings DNSWireless Camera Property Settings WirelessImage Camera Property Settings Misc, ImageMisc Users Camera Property Settings UsersDate/Time Camera Property Settings Date/TimeInformation Camera Property Settings InformationTools Camera Property Settings ToolsUpgrade Firmware Manual Recording Camera Property Settings RecordingRecording Options Scheduled Recording Motion Trigger Recording IPView Lite Getting StartedFile Path File OptionsMenu Bar Menu Bar View List View Menu Bar Camera, Tools Enable FunctionAccount System ConfigurationMenu Bar Tools IPView Lite Menu Bar About Networking ConfigurationIPView Lite Icon Description Context Sensitive Menu Uninstall IPView Lite Application Uninstall IPView Application Can I capture still images from the Internet Camera? Internet Camera FeaturesWhat is a Wireless Internet Camera? What algorithm is used to compress the digital image?Cannot access the Internet Camera from a web browser Frequently Asked QuestionsTroubleshooting Internet Camera InstallationWhy does the LAN LED not light up properly? Why does the Power LED not light up constantly?Noisy images occur. How can I solve the problem? There are no images available through the web browser? Appendix BHow to Ping your IP Address Time Zone Table Time Zone Table Configuration Xplug Control InstallationInstallation Installation of the X-Plug to a Local PC Click Next Click Yes Camera Lens Adjusting the Camera FocusAdjusting the Camera Focus System Hardware Technical SpecificationsVideo specification Image Video SettingCommunication Support Technical SpecificationsEMI & Safety Web Configuration RequirementsTech Support for customers within Canada Contacting Technical SupportTech Support for customers within the United States Warranty and Registration Warranty and Registration Warranty and Registration