Troubleshooting (continued)
Internet Camera Installation
A2: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved the Internet Camera might be faulty.
Q: Why does the Power LED not light up constantly?
A:The power supply used might be at fault. Confirm that you are using the provided power supply, which is DC 5V, for the Internet Camera and verify that the power supply is well connected.
Q: Why does the LAN LED not light up properly?
A1: There might be a problem with the network cable. To confirm that the cables are working, PING the address of a known device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
A2: The network device utilized by the Internet Camera is not functioning properly, such as hubs or switches. Confirm the power for the devices are well connected and functioning properly.
Q: Why does the Internet Camera work locally but not externally?
A1: Might be caused from the firewall protection. Check the Internet firewall with your system administrator. The firewall may need to have some settings changed in order for the Internet Camera to be accessible outside your local LAN.
A2: Make sure that the Internet Camera isn’t conflicting with any web server you may have running on your network.
A3: The default router setting might be a possible reason. Check that the configuration of the router settings allow the Internet Camera to be accessed outside your local LAN.
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