Chapter 10
Telephone Customer Support
If you have questions concerning the operation of the software or camera, you may speak directly to a customer support representative.
Before You Call
Before you call to speak to a customer support representative, please have the camera connected to your computer, be at your computer, and have the following information available:
Operating system __________________________________________
Processor speed (MHz) _____________________________________
Computer model __________________________________________
Amount of memory (MB) ____________________________________
Exact error message you received_______________________________
Version of installation CD____________________________________
Camera serial number______________________________________
76