Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.
Symptom | Cause | Solutions / Corrective | |
Actions | |||
|
| ||
The power does not | The batteries are not inserted. | Load the batteries correctly. | |
come on. |
|
| |
The batteries are exhausted. | Replace with a new set of | ||
|
| batteries. | |
The batteries or camera | Long period of continuous use |
| |
feels warm. | of the camera or the flash. |
| |
Even if press the shutter | The shutter button is not | Press the shutter button all the | |
button, the camera does | pressed all the way down. | way down. | |
not take a picture. |
|
| |
The memory card does not | Insert a new memory card, or | ||
| have any free capacity. | delete unwanted files. | |
| The memory card is | Remove the | |
|
| ||
Images do not appear on | LCD monitor is dark. | Adjust the brightness of the | |
the LCD monitor. |
| LCD monitor in the menu. | |
Although it is set to auto | The lens is dirty. | Wipe clean with a soft, dry | |
focus, it does not focus. |
| cloth or lens paper. | |
| The distance to the subject is | Get your subject within the | |
| smaller than the effective | effective focus range. | |
| range. |
| |
The contents on the | You played back a memory | Insert a memory card that was | |
memory card cannot be | card that was not formatted by | formatted on this camera. | |
played back. | this camera. |
| |
Files cannot be deleted. | The file is protected. | Cancel protection. | |
| The memory card is | Remove the | |
|
| ||
The date and time are | The correct date and time is | Set the correct date and time. | |
wrong. | not set. |
| |
Cannot download | The free space on the hard | Check whether the hard disk | |
images. | disk in your computer may be | has | |
| insufficient. | space for running Windows, | |
|
| and | |
|
| if the drive for loading image | |
|
| files has a capacity at least | |
|
| that of the | |
|
| memory card inserted in the | |
|
| camera. | |
| No power supply. | Replace with a new set of | |
|
| batteries. |